Simone Maria Bengochea-+44 -
EDUCATION:
Sep 16 – Sep 17
University of Westminster, London, United Kingdom
Master of Arts, Interpreting and Translation
Sep. 05– May 09
University of the West Indies, Trinidad and Tobago
Bachelor of Arts, Spanish and French
Jan 08 – May 08
Université Michel de Montaigne, Bordeaux, France
Undergraduate Exchange year in France
Jun 15- Sep 15
TEFL (Teaching English as a Foreign Language)
LANGUAGES:
English (mother tongue), French (Fully proficient speaking and
writing), Spanish (Fully proficient speaking and writing)
EXPERIENCE:
Sep 17 – April 21
Hogarth Worldwide
Senior Account Manager
• Project Management: Liaising with clients in Europe and Latin
America and the Hogarth team to meet requests and expectations
• Adapting print advertising campaigns to social media
• Providing warm customer service even while working under very
tight deadlines and in a stressful environment
• Preparing yearly targets and monthly reports
Jan 15 – May 16
International Student Services Organization, Cali, Colombia
English Teacher
• Developed and taught weekly classes to adults and university
students from La Universidad de Bellas Artes (The University of
Fine Arts).
May 13- Dec 14
Massy Motors, Trinidad and Tobago and Cali, Colombia
Customer Service Trainer
• Authored Human Resource needs analysis for strategic acquisition
in Cali, Colombia
• Delivered training and orientation to management and employees
in the Massy Customer Service Philosophy and Emotional
Intelligence
• Developed an annual Customer Service Certification programme
• Developed Mentorship programme for frontline staff
Jan 13- Aug 14
The University of the West Indies, St. Augustine, Trinidad and
Tobago
French Teacher
• Collaborated with other teachers in the development, supervision
and correction of exams.
• Taught French language and culture
Sep 09-Sep 12
Université Michel de Montaigne, Bordeaux, France
English Tutor
• Taught 1st year and 2nd year English major students.
• Supervised journalism project with 3rd year students.
Jun 08-Aug 09
American Airlines, Port of Spain, Trinidad
• Telephone Agent on the Spanish and French desk
