Simona Gugushevska

SIMONA GUGUSHEVSKA Pitu Guli 40, 2320 Delchevo, North Macedonia |-| - PROFILE SUMMARY A highly motivated and customer-focused professional with over a year of experience in client communication, logistics coordination, and solving client challenges. Adept at managing client needs, delivering tailored solutions, and ensuring timely service delivery. I am highly adaptable and quick to learn new tools, processes, and software, enabling me to stay efficient in dynamic environments. Skilled in utilizing software tools for operational efficiency and maintaining strong relationships with clients and teams. Eager to contribute to a company's success by providing exceptional customer support and guiding clients through their inquiries with empathy and professionalism. WORK EXPERIENCE Remote Dispatcher | Gotoshped-Mak, Delchevo, North Macedonia February 2022 - April 2023 Resolved client inquiries and provided solutions to meet their transportation needs. Utilized logistics software for scheduling route optimization, and tracking deliveries, ensuring efficiency and timely service. Adapted quickly to new tools and processes, improving service delivery and operational efficiency. Maintained strong client relationships by addressing issues promptly and ensuring satisfaction. Sales Associate & Inventory Coordinator | Kit Go DOOEL, Delchevo, North Macedonia April 2024 - July 2024 Assisted customers with product inquiries and ensured a high-quality customer experience. Managed inventory levels, ensuring accurate stock and timely reorders to prevent shortages. Adapted to new inventory management systems, maintaining efficiency and accuracy. Supported sales team in achieving store targets and optimizing customer service operations. EDUCATION High School Diploma in Social Sciences and Humanities High School “Metodija Mitevski-Brico” Delchevo, North Macedonia September 2017 - June 2021 CERTIFICATIONS Learn PHP: Introduction Course - Codecademy (2024) Learn HTML Course - Codecademy (2024) Introduction to Microsoft Excel - Coursera Project Network (2024) WordPress Essential Training - LinkedIn Learning (2024) Build a Full Website Using WordPress - Coursera Project Network (2024) Foundations of User Experience (UX) Design - Google via Coursera (2022) LANGUAGES English: Fluent Macedonian: Native Serbian: Fluent Bulgarian: Intermediate TECHNICAL SKILLS Email & Chat Support: Proficient in providing empathetic support via email/chat platforms. Tech-Savvy: Comfortable with diverse software and quick to adapt to new technologies. Microsoft Office Suite: Strong in Word, Excel, PowerPoint, Outlook for data management, reporting, and documents. Google Workspaces: Skilled in Docs, Sheets, Slides, and Gmail for collaboration. WordPress: Proficient in building and managing websites. HTML & PHP: Basic knowledge for website implementation and customization. Web Research & Information Gathering: Skilled in conducting thorough online research, analyzing data, and providing well-informed solutions. SOFT SKILLS Communication: Clear and effective in both verbal and written communication. Customer Service: Skilled at resolving issues and turning challenges into positive experiences. Problem-Solving: Strong troubleshooting abilities and quick decision-making. Adaptability: Flexible and quick to learn new tools, environments, and processes. Teamwork & Collaboration: Effective both independently and within teams. Time Management: Strong ability to prioritize tasks and meet deadlines. Emotional Intelligence: Empathetic, fostering positive relationships. Critical Thinking: Analyzes situations to provide efficient solutions. Multitasking & Organization: Efficiently handles multiple tasks with attention to detail.