Simon Musyoka

Simon Musyoka Executive|Virtual Assistant| Customer Support Specialist EDUCATION Bachelor Of Qantity Surveying University Of Nairobi 2017 - 2021 Kenya Certificate Of Secondary Education ABOUT Strategic and proactive Executive Assistant & Operations Leader with 3+ years of experience supporting executives, optimizing workflows, and managing high-stakes communication in fast-paced environments. Adept at anticipating needs, streamlining priorities, and solving problems before they arise, enabling leaders and teams to perform at their highest capacity. Proven track record of acting as an indispensable strategic and thought partner for leadership, balancing strategic initiatives, daily operations, and executive communication with discretion, clarity, and operational excellence Alliance High School 2012 - 2016 WORK EXPERIENCE Athena l Kenya SKILLS Inbox & Calendar Management Task & Time Prioritization Travel & Logistics Coordination Research & Report Preparation Operational Excellence Process Improvement Leadership & Coaching (20+ direct reports) Advanced Communication (Written & Verbal English) Learning Agility Critical Thinking High Adaptability Proficiency: Google Workspace, Microsoft Office, Slack, AI Tools ADDITIONAL STRENGTHS Experienced in working remotely and with international clients Proactive mindset with a strong sense of ownership and initiative REFERENCES Available upon request Executive Assistant 2025 - Present Optimizing executive time and priorities through strategic planning and proactive execution, enabling sharper focus on high-impact initiatives and faster decision-making Managing high-stakes scheduling, executive communications, and complex logistics with precision, ensuring seamless coordination across competing priorities and time-sensitive commitments Advancing research and strategic initiatives by synthesizing insights, tracking progress, and driving execution to support informed leadership decisions Building trusted relationships with the executive’s extended network and key stakeholders, strengthening collaboration, responsiveness, and professional credibility Producing executive-ready presentations and written content by distilling complex information into clear, polished, and decision-oriented materials Anticipating executive needs and proactively resolving issues before escalation, minimizing disruptions and maintaining operational momentum Partnering with the executive’s coach to align priorities, reinforce strategic goals, and ensure seamless execution across personal and professional development initiatives. Call Centre International l Kenya Team Lead – Customer Support 2022 - 2025 Oversaw high-volume client and internal communications, ensuring timely escalation and resolution of issues. Managed reporting inboxes and distributed critical updates daily Scheduled and optimized coaching sessions, QA audits, and performance reviews for 20+ agents while aligning with leadership and business deadlines Conducted competitor process reviews and produced weekly executiveready reports on performance metrics, QA outcomes, and operational insights