Simon Itodo

SIMON ODAH ITODO AGILE AND TECHNICAL PRODUCT MANAGER I am a results-oriented Product Owner/Manager with over five years of experience in product development, cross-functional collaboration, and agile project management. I demonstrates a proven track record of delivering user-centric solutions, optimizing workflows, and achieving more than 30% improvements in user satisfaction and operational efficiency. I possess strong skills in strategic thinking, data analysis, and stakeholder management, complemented by certifications in SAFe 5 Product Owner/Manager and Agile methodologies. I am committed to leveraging technology to address complex challenges and deliver impactful products. KEY SKILLS EDUCATION Software Development Life Cycle (SDLC) Agile and Scrum Methodologies Mastery Strategic Product Roadmapping Cross-Functional Team Leadership User Experience (UX) Design Principles Stakeholder Management Negotiation Problem Solving Time Management Team Collaboration Conflict Resolution System Thinking Product Discovery Trade-offs WORK EXPERIENCE Product Manager. Interswitch Group Limited January 2020 - Present Spearheaded end-to-end product strategy, development, and lifecycle management for two flagship health tech products: an Electronic Health Records (EHR) system and a Health Insurance Management System (HIMS), serving hospitals, insurers, and patients. Defined and executed the product roadmap for EHR v3, leading the design and launch of five new core modules (Inpatient, Billing, Inventory, Sponsor, and Reporting), resulting in a 25% increase in operational efficiency for healthcare providers and driving a 20% uplift in product adoption within six months of release. Managed the complete migration of the HIMS platform from AWS to Interswitch’s internal infrastructure, coordinating cross-functional technical and business teams to ensure zerodowntime deployment, 40% reduction in cloud operational costs, and improved system reliability. Introduced and monitored key product performance metrics across user engagement, claims processing efficiency, system performance, and revenue; utilized data insights from SQL and Power BI to drive iterative improvements and inform backlog prioritization. Led the successful implementation of a tiered, value-based pricing model for HIMS, in alignment with organisational monetisation strategy and third-party consultancy recommendations; orchestrated pilot partnerships that increased HMO sign-ups by 15% and projected 20% YoY revenue growth. Acted as the primary point of contact for both internal and external stakeholders—including engineering teams, sales, compliance, HMOs, and healthcare providers—facilitating clear and consistent communication, managing expectations, and incorporating feedback into the product development process. Drove Agile adoption and maturity within the product team; facilitated sprint planning, daily stand-ups, and retrospectives, improving team delivery cadence and achieving 95% of sprint commitments consistently. Collaborated with outsourced development and quality assurance partners to augment inhouse capacity, creating detailed project briefs, establishing KPIs, and maintaining alignment through structured weekly syncs and milestone tracking. Bachelor of Science (B.Sc.) in Chemistry 2015 Benue State University, Makurdi CERTIFICATIONS Lean Six Sigma Yellow Belt February 2019 ITIL 4 Foundation December 2020 Agile Product Owner Role August 2022 Certified SAFe® 5 Product Owner/Product Manager May 2023 Certified SAFe 5 Practitioner June 2023 Figma Essential Training – The Basics June 2023 Certified Agile Product Owner + Scrum January 2024 Business Analysis Foundations March 2025 Technical Product Management April 2025 Project Manager/Technical Support Officer. Limited Interswitch Group January 2018 - January 2020 Successfully resolved 90% of complex technical issues within SLA timelines by working closely with vendors and internal teams. Established preventive maintenance procedures, which led to a 25% AWARDS/RECOGNITION Interswitch Divisional SOARS Awards 2023 Recognized for outstanding contributions to product development and team collaboration. reduction in system downtime. Conduct in person, one-on-one training, and or on-line sessions to refresh knowledge of users as needed or required by changes Patched software and installed updates, completely eliminating known security vulnerabilities and safeguarding data. Offered technical support to customers, resulting in a 95% customer satisfaction rate through prompt and effective solutions. Decreased the time taken to resolve technical issues by 20% through proactive troubleshooting and collaboration with vendors. Created and implemented preventive maintenance plans, enhancing system reliability by 15%. Applied software updates and patches, ensuring full compliance with security protocols. KEY PROJECT Health Insurance Management System Venus Medicare Ltd EMR/EHR System Duchess Hospitals Loveworld Hospitals Limi Hospitals Led the implementation of key features, achieving a 30% increase in user satisfaction and a 40% reduction in claims processing time. Integrated new technologies to enhance data security and system efficiency, positioning the product as a market leader. Assess/reassess EMR skills gaps and create topic and/or team-specific training programs Conduct in person, one-on-one training, and or on-line sessions to refresh knowledge of users as needed or required by changes Provide first-level contact and problem resolution for all EMR users; provide user-reported problems using available tools, procedures and policies Assess and escalate user-reported problem in a timely manners; decide which issues need to be elevated to EMR management and/or IT support Delivered multiple EHR projects, improving interoperability and usability while ensuring compliance with healthcare regulations. Streamlined workflows, resulting in a 25% increase in operational efficiency for healthcare providers.