Silvio Weil

Silvio J. Weil Freelancer Managua, Managua, 505 https://www.linkedin.com/in/silvioweil-261b30149/ -- I am a reliable hardworking, enthusiastic person who has more than 11 years of experience in the call center industry providing a professional customer service support experience for customers, with high quality and efficiency to various call center companies. I have great communication skills with customers over the phone also have experience in chats and emails. I have great Bilingual skills and a comfortable place to work an provide the satisfaction that my clients looking for, to deliver the best customer service support experience. I am a self-motivated person that can play a leadership role with discipline and best practices to encourage others to perform and be successful. Great sales skills, always looking forward to the success of my client's business, organized and time management skills. Looking forward to work and provide the best customer support experience and anything else that my clients need to succeed. Skills Spanish Supervisor Marketing Lead prospecting Digital marketing Analytical skills Troubleshooting MS Office Credit programs Verbal and written communication Itineraries Work History 2021-03 - Current Sales Representative Alliance Health, Miami, FL Providing support, booking appointments and providing information on coving testing results. 2018-01 - 2021-01 Travel Agent, Sales Best of Hawaii Tours & Activities, Travel Agency, HI, Honolulu, HAWAII Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. 2019-02 - 2020-03 Interpreter United Language Group, New York, NY Spanish and English Interpretation for billing, medical, insurance and utilities. 2018-11 - 2019-02 Real Estate Agent Home Favor LLC, Miami, Florida Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area. 2017-05 - 2018-04 Sales Supervisor Soluciones Aguilar, Managua, Managua Effectively coached team members to reach weekly and monthly sales goals. Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. 2017-10 - 2018-03 Insurance Sales Agent Allstate Insurance, Los Angeles, California Handled approximately 300 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage. 2015-03 - 2017-02 Customer Service Call Center Supervisor One Link, Managua, Managua Assisted 14 agents to outreach customers in average of 24-48 hours by answering questions, responding to inquiries and handling telephone requests. 2015-07 - 2016-11 Customer Service Representative Spi Global S.A, Managua, Managua Responded to customer requests for products, services and company information. 2012-03 - 2013-11 Customer Service Representative Sitel, Nicaragua S.A, Managua, Managua Responded to customer requests for products, services and company information. 2012-06 - 2013-11 Customer Service Representative Stream Global Services, Managua, Managua Responded to customer requests for products, services and company information. 2009-01 - 2011-02 Customer Service Representative Sitel, Nicaragua S.A, Managua, Managua Responded to customer requests for products, services and company information. 2008-01 - 2008-12 Pool Attendant Royal Caribbean Int, Miami, FL Observed recreational users to detect safety concerns and prevent ongoing violations. 2007-01 - 2008-01 Dealer Casino and Hotel Oasis, Bluefields, R.A.A.S Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently. Education 2003-02 - 2004-11 No Degree: Systems engineering National University Of Engineering (UNI) - Managua, Nicaragua 1999-02 - 2002-11 BachelorDegree National Institute Christopher Columbus - Blurfields, Nic 1996-02 - 1998-11 Primary School Degree Mother Of The Divine Shepherd School - Bluefields, Nicaragua Certifications 2001-03 2001 Computer Course (Biccsa S.A) (Bluefields, NIC) 2017-06 2017 Google AdWords basic knowledge certification 2019-07 2019 Google Ads and Google Ads Mobile Certification 2020-07 2020 Google Ads Search and Google Ads Display Certification References Antony Yllescas (long time friend over 10 years) Address: Saint Louis neighborhood, Armando Guido Building, 1 West, 1 ½ South. Phone: - Email:-Alexter Hodgson (long time friend over 20 years) Address: Bello Horizonte, road block South, 2 block South, 2 ½ East, ½ block South Phone: - Email:-