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Silvia Trigueros-linkedin.com/in/silvia-trigueros
Experienced Customer Service Communicator. With over 15 years
working in the Aviation and Hotel Industry and more recently in ONG
field, helping children and adolescents living under high risk conditions
and treats. Vast knowledge, practice and training in working under
pressure in different environments, among diverse cultures and
personalities, including emergency situations. Leadership skills, Fast
Learner, team worker and solution finder, with a special passion for arts,
traveling and human interactions.
Skills & Expertise
Customer Service
Hotel & Tourism
Sales
Social Events Planning
Aviation Systems
Public Relations
Adobe Illustrator
Adobe Photoshop
Serigraphy
Professional Experience
The Office Gurus
Call Center Agent (Jan 2019 – November 2019)
Customer Service for clients of Hello Fresh subscriptions.
Customer Service and reservations for USA hotels.
IOM - UN Migration Agency
Project Assistant | Case Management, Pre-departure Services -)
Medical Scheduling and Travel Packet construction for USRAP program applicants.
Schedule medical examinations for all cases, given special priority to expedited cases.
Update medical records in WRAPS and follow up with Panel Physicians as necessary on
the medical forms/receipts.
Review all security checks reports and Quality Control reports.
Ensure all inquiries, requests and updates received from Name Check/RPC or RSC
departments are being addressed and updated properly for all cases.
Review daily reports and follow up accordingly.
Create travel packets for traveling refugees.
Perform QC of travel packet by checking correct documents.
TACA / Avianca
Flight Attendant
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Customer Service and emergency needs on board for passengers
Attend pre-flight briefings on details of the flight
Ensure that adequate supplies of refreshments and emergency equipment are on
board.
Demonstrate the use of safety and emergency equipment.
Ensure all passengers have seatbelts fastened and ensure other safety requirements are
met
Serve, and sometimes sell, beverages, meals, or snacks.
Take care of passengers’ needs, particularly those with special needs.
Reassure passengers during flight, such as when the aircraft hits turbulence.
Administer first aid to passengers or coordinate first aid efforts, when needed.
Direct passengers in case of emergency.
United Airlines
Ticketing Agent -)
Check in for Airline passengers
Amadeus proficient.
Provide tourists with travel or transportation information & making reservations.
After flight: Making lost baggage reports and claims.
Office
Corporative Sales Executive -)
Office equipment and furniture corporative sales.
Surpass sales targets.
Coordinate personnel and schedules at guaranty and reparations department.
Scheduling delivery for product.
Hotel Princess Zona Rosa
Business Center Clerk -)
Office services and reservations for hotel guests
Education
Lic. en Comunicaciones | UNIVERSIDAD DOCTOR JOSE MATIAS DELGADO -)
Bachillerato General | COLEGIO AUGUSTO WALTE
Refferals
Kevin Alvarez
IOM
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Carlos Roberto Arrazattee
City Bank-
Guadalupe Tobar de Parada
Banco Davivienda-
Franklin Trigueros
Father
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