Silvia Trigueros

- | Silvia Trigueros-linkedin.com/in/silvia-trigueros Experienced Customer Service Communicator. With over 15 years working in the Aviation and Hotel Industry and more recently in ONG field, helping children and adolescents living under high risk conditions and treats. Vast knowledge, practice and training in working under pressure in different environments, among diverse cultures and personalities, including emergency situations. Leadership skills, Fast Learner, team worker and solution finder, with a special passion for arts, traveling and human interactions. Skills & Expertise    Customer Service Hotel & Tourism Sales  Social Events Planning   Aviation Systems Public Relations    Adobe Illustrator Adobe Photoshop Serigraphy Professional Experience The Office Gurus Call Center Agent (Jan 2019 – November 2019) Customer Service for clients of Hello Fresh subscriptions. Customer Service and reservations for USA hotels. IOM - UN Migration Agency Project Assistant | Case Management, Pre-departure Services -) Medical Scheduling and Travel Packet construction for USRAP program applicants.        Schedule medical examinations for all cases, given special priority to expedited cases. Update medical records in WRAPS and follow up with Panel Physicians as necessary on the medical forms/receipts. Review all security checks reports and Quality Control reports. Ensure all inquiries, requests and updates received from Name Check/RPC or RSC departments are being addressed and updated properly for all cases. Review daily reports and follow up accordingly. Create travel packets for traveling refugees. Perform QC of travel packet by checking correct documents. TACA / Avianca Flight Attendant -) Customer Service and emergency needs on board for passengers  Attend pre-flight briefings on details of the flight  Ensure that adequate supplies of refreshments and emergency equipment are on board.  Demonstrate the use of safety and emergency equipment.  Ensure all passengers have seatbelts fastened and ensure other safety requirements are met  Serve, and sometimes sell, beverages, meals, or snacks.  Take care of passengers’ needs, particularly those with special needs.  Reassure passengers during flight, such as when the aircraft hits turbulence.  Administer first aid to passengers or coordinate first aid efforts, when needed.  Direct passengers in case of emergency. United Airlines Ticketing Agent -) Check in for Airline passengers    Amadeus proficient. Provide tourists with travel or transportation information & making reservations. After flight: Making lost baggage reports and claims. Office Corporative Sales Executive -) Office equipment and furniture corporative sales.    Surpass sales targets. Coordinate personnel and schedules at guaranty and reparations department. Scheduling delivery for product. Hotel Princess Zona Rosa Business Center Clerk -) Office services and reservations for hotel guests Education Lic. en Comunicaciones | UNIVERSIDAD DOCTOR JOSE MATIAS DELGADO -) Bachillerato General | COLEGIO AUGUSTO WALTE Refferals Kevin Alvarez IOM - Carlos Roberto Arrazattee City Bank- Guadalupe Tobar de Parada Banco Davivienda- Franklin Trigueros Father -