CURRICULUM VITAE:
PERSONAL INFORMATION:
FULL NAME: Silvia Ros Mateu
DATE OF BIRTH: 19/09/1977
MARITAL STATUS: Single
CONTACT DETAILS: -
-NI number: SP 523072 A
EDUCATION:
Degree in Labour Relationships (Human Resources Degree) by the University of Valencia (course 2001/2002)
LANGUAGES:
Native Catalan and Spanish.
Advance English Level at the school of English “Wall Street Institute”
Business English Course at the school of English “Wall Street Institute”
TOEIC exam(test of English for international communication)
Italian medium level
COMPUTER SCIENCE KNOWLEDGE:
Windows'98 and Windows XP
"Office": Word, Excel, Access, Power Point and Outlook.
Internet
PROFESSIONAL EXPERIENCE:
02/01-06/01: " Juventud Profesional, S.L., ETT "
Company practices at the Human Resources Department
Duties:to select people,to hire people,to do payrolls, settlements...etc.
25/12/2001-21/02/2003: "Atento telecomunicaciones"
Telephonist. .
Duties:” customer’s personal attencion service of “Telefónica”.
05/03-05/03: “Asepeyo”
Company practices at the health department and human resources safety.
Duties: adanced expert in risk control in the work place.
01/04-07/04: “Cooperativa San Alfonso”
Administrative
Duties: secretary, administrative and logistic documents.
September 2009: “Ayuntamiento de Estivella”
Administrative
01/05-07/05: “Küehne & Nagel”
Receptionist/ Import Administrative and Customer Relationships
Duties: Switchboard and import administrative duties.
08/05-07/08: “Romeu & Cia”
Export Administrative and Customer relationships.
Duties: prepare all necessary documentation to freight containers, customer service and billing.
08/08-11/08: “I-portatile”
Customer Service
Duties: Management of all sales made through the website of the company, to Spanish, English and Italian markets and Customer Service Responsible.
05/09-09/09: “Doune”
Housekeeper and Waitress in Scotland
09/09-12/11: “Forletter”
Sales assistant for a NGO Christmas Cards Selling Campaign and getting new members.
02/12-02/14: “Roger Jennings”
Full-time housekeeper and babysitter in Hindhead, Surrey
04/14-12/15: Part time private tuition for children.
03/16-03/20: “MATA”
Customer Service Representative and Guesthouse Manager.
Duties: Check-in and check-out, bookings, cleaning supervision and customer service.
10/2020: “GDCC” (Global Data Collection Company)
Spanish Telephone Interviewer.
Duties: Calling Spanish Companies on behalf of the European Commission in order to gather information about the financial options used by companies during the pandemic.
11/20-01/21: “PTW” (Pole To Win)
European Technical Customer Support Representative
Duties: Helping users to identify, troubleshoot and resolve technical issues, game play and billing queries via email, using the program Zendesk, handling over 50 cases per day in Spanish and English. Identifying trends in customer problems, providing clear feedback to team members.
04/21-Now: Snag Tights
Customer Service Advisor.
Customer Service Agent helping customers through email, live chat, messenger, and Instagram. Fast-paced and multitask environment in which excellence in the service to customers is the priority. You have to be able to prioritize tasks, search for information and provide each customer the best solution possible in the fastest, politely, and most professional way. Duties: giving information to customers about their orders, arranging replacements, canceling orders and refunds, amending orders, etc. Programs used: Gorgias, Mintsoft, Despatch Cloud, Kustomer, and excel. I have also done translation and corrections to Spanish.
