Silvia Alejandra Zeron Castillo

ABOUT ME I am a bilingual senior virtual assistant with strong experience in project management, executive assistance, marketing, customer support and sales. My exceptional people skills allow me to connect with clients immediately to achieve the ultimate goal. Whether I am looking to manage a team, provide administrative support to an organization or sell a product/service, I can do it in a tenacious manner by communicating efficiently, being organized and getting work done in a proper timely manner. Silvia Zeron Customer Service / Sales Representative Project Manager, Executive Assistant, Marketing Specialist, Customer Service and Sales Expert San Pedro Sula, Honduras - - WORK EXPERIENCE Project Manager & Executive Assistant Go Marketing Agency, New York, USA December 2022- April 2024 • • • • • • • • • • • • • Handle Click Up (project management software) tasks and deadlines. Schedule daily and weekly meetings and share loom videos for project purposes. Update folders and files on Google Drive for project progress reference. Create Excel sheets for project deliverables and client feedback. Manage clients’ information through Click Up and share with team. Team management. Handle agenda for the CEO. Travel arrangements. Research. Content creation. Preparation of marketing materials. Time management. Budget management. live:silvia-zeron Trip Advisor Allied Global- Honduras LANGUAGES Spanish - mother tongue English - native level May 2022- December 2022 • • • • Book hotel room reservations over the phone. Gather sensitive billing info from clients such as CC to process payments. Update CRM per completed reservation. Report generated sales. SOFT SKILLS WORK EXPERIENCE Marketing and Sales Manager -Verbal and written communication Amernet – California, USA October 2019- January 2022 -Interpersonal skills • -Teamwork • • • -Self-direction -Leadership • • Develop marketing strategies through email, social media, and content creation. Create marketing material, graphics and videos for social media posts. Generate new leads for the business. Webinar hosting to present the services offered by the company to potential clients. Conduct client onboarding meetings. Manage customer’s accounts with updated information in the CRM and the project management software. Proxy Voting Expert Cygnus Pacific – Honduras March 2019 - September 2019 • • • • Contact different company stakeholders that were unable to attend meetings to get their opinions on a wide range of issues. Get approval or disapproval from stakeholders on proposals presented by board members. Fill out forms accurately based on the point of view of the shareholder. Communicate the shareholder’s point of view on different topics to ensure their voice is heard. Acquisitions Manager Low Key Investments – Florida, USA January 2018- February 2019 • • • • • Build relationships via call, text and email with home owners in Florida who were looking to sell a property. Close deals over the phone with interested sellers. Compute offers and prepare paperwork for home sellers. Maintained CRM updated with proper client info. Follow up with all leads in the pipeline to assure deals are closed. TECHNICAL SKILLS WORK EXPERIENCE -Microsoft Office package Acquisitions Manager -GSuite, Jotforms November 2016- December 2017 Google Docs, -CRM: Vtiger, Cyclops, Pipedrive, Chase, Podio, MLS, Monday.com and others -Project Management: Asana, Jira, Click Up, Trello -Dialers: Avaya, Xencall Zovado Investments – Florida, USA • • • • • Prepare offers for homeowners interested in selling a property. Negotiate an offer with sellers based on the condition of the house and the market value. Close deals and gather all paperwork needed. Nurture and build strong relationships with leads to ensure a smooth closing. Update CRM according to every interaction with prospects. Travel Advisor Allied Global March 2016- November 2016 -Video Creation & Edition: Animaker -Social media: Hootsuite -Email marketing: Mautic, MailChimp -Communication: Slack, Skype, Zoom, Google Meet, Loom, Vocaroo -Calendar Scheduling -HTML Programming • • • • Answer inbound calls from customers looking to make hotel reservations. Provide advice for customers who may be choosing from a variety of travel options. Check the availability of accommodation and make the reservations based on their various requirements and budgetary allowances. Closing sales, processing payments and sending confirmation details to customers. Collections Agent KM2 Solutions- Honduras May 2015- February 2016 • • • • • • Develop a debt collection strategy to meet weekly KPIs. Contact debtors by phone to enact and negotiate debt recovery. Inform clients of overdue accounts and amount currently owed. Negotiate manageable debt payments. Negotiate settlements to receive payment on a certain percentage of the debt. Collect payments on past due bills. WORK EXPERIENCE Quality Assurance Analyst Collective Solutions, LLC- Honduras March 2014- May 2015 • • • Monitor customer interactions using evaluation forms to detect areas of improvement. Perform call monitoring and provide trend data to site management team to help make key business decisions. Coordinate and facilitate call calibration sessions for call center staff in compliance with operational objectives. Billing and Retentions Agent Collective Solutions, LLC- Honduras August 2013- March 2014 • • • • • Communicate with customers calling because they want to cancel their membership. Gather information about customer complaints. Handle customer concerns with sensitivity and patience. Develop aggressive retention strategies based on customer feedback. Negotiate and win back existing customers. Technical Support Agent Collective Solutions, LLC- Honduras May 2012- August 2013 • • • • • Actively listen to customers to understand their issues or concerns with computer software such as antivirus, online backups, etc. Interview clients to gather information useful in providing recommendations and solutions to a technical problem. Guides users through diagnostic and troubleshooting processes. Provide step-by-step guidelines for the resolution of a technical issue. Upsell other software that may be beneficial for the customers. CERTIFICATION -Project Management Provider: Great Learning Academy EDUCATION Bachelor’s in Business Administration Ceutec, Honduras- Completion Date: February 2023 Learning Videos: *Introduction to Project Management *What is a Project? *What is Project Management? *Phases of Project Management *Project Initiation *Project Planning *Project Execution *Project Monitoring and Controlling *Project Closing *Benefits of Project Management *Components of Project Management *Setting of objectives *Summary on Project Management *Quiz CERTIFICATION Project Management Great Learning Academy- CERTIFICATION -Social Media Management Provider: Great Learning Academy Completion Date: February 2023 Learning Videos: * Introduction to Social Media Management *What is social media management? *Why practice social media ––––––management *Top social networks for social media management *Best social media management tools *How to get started with social media management? *Why invest in social media management services? CERTIFICATION Social Media Management Great Learning Academy- CERTIFICATION -Email Marketing Provider: Great Learning Academy Completion Date: February 2023 Learning Videos: *What is Email Marketing? *How to build an effective Email Marketing strategy? *Customer journey *Words to be avoided for subject lines *Construct, testing, delivery and reporting of email *Tips and Tricks for Email Marketing CERTIFICATION Email Marketing Great Learning Academy- CERTIFICATION -Digital Marketing Strategy Provider: Great Learning Academy Completion Date: October 2023 Learning Videos: *What is digital marketing strategy? *Digital marketing strategy vs Digital marketing campaign *5 Ds of Digital marketing *Basic principles of digital marketing-Principle 1 *Basic principles of digital marketing-Principle 2 *Basic principles of digital marketing-Principle 3 *Digital marketing funnel *4 Step Framework for Building An Effective Digital Marketing Strategy *Analysis *Objectives *Segmentation *Buyer personas CERTIFICATION Digital Marketing Strategy Great Learning Academy-