Silverline Godwin

I'm good when things are busy.

I work with small businesses and startups that are growing fast but don't yet have a proper support system in place. You're getting more customers, more inquiries, more complaints and things are starting to fall through the cracks. That's exactly where I come in.

I organise your helpdesk from the ground up, make sure every ticket gets a response, and ensure nothing gets left hanging. Your customers hear back on time. Your queue stays clean. Your team stops drowning in unanswered messages.

I've spent few years in customer-facing roles first at a hotel front desk , then transitioned into learning how to hand real customer issues remotely across email, live chat, and social media. High volumes, frustrated customers, back-to-back tickets that became my normal. And I learned how to stay professional and solution-focused no matter what.

On the tools side, I work with Zendesk, Freshdesk, Zoho Desk, Zoho CRM, Pipedrive, Salesforce, HubSpot, and Gorgias. I don't need weeks of onboarding , I get familiar with your process quickly and get to work.

I'll also be honest , I'm still upskilling. I'm currently enrolled in a Customer Support Specialist Training at Sweetlyn Creatives, and I'm constantly learning. Every week I'm getting sharper at this work.

I'm certified in In-Demand IT Skills by Digital Witch Support Community (April 2026) and hold a HubSpot Customer Service Certification. I'm available immediately, and fully set up for remote work at UTC+1.

If your small business needs someone who will keep your customers happy, your helpdesk organised, and your tickets resolved on time , let's talk.