Silverleen Chukwudiebere

Silverleen Chukwudiebere https://www.linkedin.com/in/silverleen-chukwudiebere Phone:-, Email-Lagos, Nigeria SUMMARY Results-oriented and innovative Customer Relationship Officer with over two years of proven experience analyzing customer feedback, cultivating relationships with prospects, and conducting thorough market analysis. I am eager to join an organization to grow customer loyalty and maintain the highest level of customer service. SKILLS AND CORE COMPETENCIES ●CRM ●Writing ●Data entry●Asana ●Zendesk ●Product Knowledge ●MS Office Suite ●Time management ●Emotional Intelligence ●Communication ● ●Organization ●Multitasking ●Empathy EXPERIENCE Customer Relationship Officer Bert Technologies - March 2022 - June 2024 Key Responsibilities ● Managed and resolved customer inquiries and complaints via phone, email, and in person, ensuring high customer satisfaction and retention. ● Coordinated with the sales and technical teams to ensure seamless service delivery and installation processes for customers, monitored and tracked customer interactions and feedback using CRM software, generating reports to improve service quality. Key Achievements ● Successfully retained 95% of customers through effective relationship management and proactive service. ● Developed and executed a customer feedback program that resulted in a 20% improvement in service delivery and product offerings. EDUCATION ● BSC in Botany - Nnamdi Azikiwe University - 2016 - 2021 TRAINING/CERTIFICATIONS ● Diploma in Computer Desktop Publishing - 2015 REFERENCES Available on request