Silver Mae Baron Vergara

Welcome to my profile!

I am a Customer service professional with 10 years of experience providing excellent service and customer satisfaction. I've handled US, Canadian, and Australian accounts. I have developed a deep understanding of Customer needs, by resolving issues promptly and effectively, maintaining a friendly and professional demeanor, and managing high call volumes, I pride myself in building strong relationships with clients.

I am well-versed in handling a variety of channels, including email support, live chat, phone support, and ticket management.

I am proficient in using Siebel, console, CAT, MICA, Legacy tools, live Engage, Freshdesk, CRM, Outlook, Salesforce, Teamviewer, Asana, Shopify, Click up, Zendesk, and Clickup.