Silindile Immaculate Zulu

Silindile Immaculate Zulu Nyangwini Area, Ward 10, Umtwalume, 4186 Phone:- Email:- Professional Summary Detail-oriented and dedicated administrative professional with extensive experience in customer service, office administration, and financial services. Proven ability to manage multiple responsibilities efficiently while delivering excellent client service. Adept in data management, team support, and client engagement with strong communication and organizational skills. Key Skills Customer Service, Office Administration, Communication & Interpersonal Skills, Telephone Etiquette, Time Management, Computer Literacy, Problem-Solving, Leadership, Punctuality, Integrity Work Experience Administration Officer / Receptionist Isiqolo Building and Civil Works — March 2024 – Present - Oversee daily office operations and maintain an efficient work environment. - Handle filing, data entry, and document management. - Manage incoming emails, phone calls, and client inquiries. - Provide clerical support to the manager and attend to clients promptly. - Ensure compliance with company policies and procedures. Service Consultant Capitec Bank Limited — June 2016 – February 2024 - Greeted clients and promoted bank products including loans, credit cards, and insurance. - Assisted with account inquiries, ATM issues, debit order disputes, and document issuance. - Opened savings and credit accounts; submitted insurance claims. - Conducted after-sales telemarketing and external marketing for client retention. - Handled escalated queries and provided timely follow-up. - Took on additional responsibilities such as leading meetings and training staff. Cashier, Switchboard Operator & Admin Assistant Game Store — September 2015 – June 2016 - Processed transactions and managed reconciliation of receipts. - Answered and directed phone calls; relayed messages. - Handled document scanning, emailing, and filing. - Conducted department visits for operational support and document collection. - Maintained system records and ensured documentation was up to date. Education Diploma in Law — University of South Africa (UNISA), 2024 N6 Business Management — Esayidi TVET College, 2015 National Senior Certificate (Grade 12) — Gamalakhe Commercial High School, 2008 Certifications & Licenses Code 10 (C1) Driver’s License – Own Transport ADT License and Certificate References Ms. Pretty Gumede Manager, Isiqolo Building and Civil Works Tel:- Ms. June-Rose Nhleko Branch Manager, Capitec Bank Ltd Tel:- Email:-Mr. Mzukhona Cyprian Mzindle HR Officer, UGU Health District Office Tel:- Email:-