Silas Kwakye

Silas Kwakye Summary Business administration graduate with eight years of administrative and client-facing experience in financial services. Skilled in prospecting and coordinating consultations through strong communication, organization, and follow-up. Demonstrated self-driven mindset by managing executive calendars, streamlining processes, and recovering outstanding revenue. Skills •Administrative Skills: Calendar management, travel coordination, expense tracking, event planning •Technical Skills: Microsoft Office Suite, Notion, Slack, Airtable, HubSpot, Freshdesk, QuickBooks, Linear (familiar) •Soft Skills: Strong communication, organization, adaptability, confidentiality, detail orientation Experience mPharma Ghana Ltd Jan 2022 - Dec 2024 Administrative Assistant Accra, Ghana •Prepared and reconciled invoices, improving financial accuracy and reducing reporting errors by 15%. •Streamlined client proposal and travel itinerary creation using Microsoft Office Suite, cutting turnaround time by 30%. •Managed executive calendars and coordinated 20+ international trips annually with zero missed connections. •Prioritized and responded to 100+ weekly client emails using HubSpot, ensuring timely follow-up on high-value leads. •Reviewed commission reports and recovered outstanding vendor payments, securing thousands in owed revenue. EProcess International Ecobank Group Ghana Jan 2018 - Jan 2022 Executive Administrative Assistant •Supported C-suite executives with proactive schedule management and strong communication, reducing meeting conflicts by 25%. •Created and maintained reports in Excel and PowerPoint, improving audit readiness and departmental clarity. •Coordinated logistics for 50+ corporate events and meetings annually, applying event planning expertise to ensure seamless execution. •Drafted and edited executive communications, strengthening cross-departmental collaboration. Ecobank Ghana Ltd Jan 2016 - Jan 2018 Customer Service Officer •Delivered confidential, high-quality customer service to 200+ clients weekly, maintaining 95% satisfaction scores. •Handled branch communications and administrative workflows, improving operational efficiency. Education University of Ghana Bachelor of Science, Business Administration Nov 2017