Sikwanza Chikwenda

SIKWANZA CHIKWENDA Ubungo Dar Es Salaam, Tanzania Summary Statistician | Data Analyst |Zoho Developer| Digital Strategy| Administration Support Versatile and results-oriented professional with a strong background in statistics, data analysis, CRM development, and digital communication. Experienced in building scalable data solutions, automating workflows, managing CRM systems, and supporting cross-functional teams. Proven ability to design data collection tools, interpret complex data sets, and deliver strategic insights that support decision-making. Adept at bridging technical and non-technical teams, with a passion for using technology to improve operational efficiency, program impact, and stakeholder engagement across sectors to drive measurable impact and innovation. Experience Zoho Expert LMNO Consulting July 2024 – July 2025  Designed and developed custom CRM modules, including workflows, blueprints, and validation rules.  Automated internal processes using Deluge scripting across Zoho CRM, Creator, and Forms.  Integrated Zoho applications with third-party systems via API to ensure consistent data flow.  Developed forms for lead generation, data capture, and citizen feedback.  Provided technical support and troubleshooting for custom modules and scripts.. Operational and Evaluation officer LMNO Consulting May 2024 – June 2024  Tracked and assessed the performance of ongoing projects using KPIs.  Conducted mixed-method data collection, ensuring data accuracy and confidentiality.  Designed dashboards and maintained databases for timely reporting.  Delivered M&E training sessions and supported internal compliance monitoring.  Presented analytical reports to stakeholders for strategic planning.  Conducted user training on system use and best practices to increase system adoption.  Implemented user access controls and data validation mechanisms to ensure system security and data accuracy.  Collaborated with non-technical departments to translate business needs into technical solutions. Digital Market Specialist BlueBridge Solutions April 2024 – June 2024  Created and implemented data-driven digital marketing strategies.  Managed content creation, social media engagement, and brand presence.  Conducted competitive analysis and market research.  Tracked campaign performance and generated performance reports. Marketing administrator Windes Investment LTD Aug 2023 – March 2024  Assist the marketing team with day-to-day administrative tasks, such as scheduling meetings, preparing documents, and maintaining calendars.  Researching and analyzing data to identify and define audiences for ease of Implementation of marketing strategies.  Organize and maintain marketing files, databases, and contact lists.  Preparation of reports and office budgets to maintain a smooth flow of supplies and ultimately ensuring the company's success in competitive market.  Assist in preparing marketing budgets and tracking expenses.  Coordinate procurement of marketing supplies and negotiate with vendors when needed, where I managed to negotiate new contracts with key trunker supplier that led to 12% reduction in procurement cost.  Maintained long-term relationships with clients and partners. Self Employed Missychique Foods Dec 2019 - Apr 2022  Managed a business to bring excellent customer services, introduced marketing strategies to find and maintain potential customers, and evaluated the business inventory.  Participated in events, strengthened community connections, promoted the brand, and developed a strong online presence through social media.  Garnered numerous positive customer reviews and feedback, reflecting exceptional food service. Education University of Dar es Salaam (UDSM) Bachelor of Arts, Statistics 2019 - 2022 Ifunda technical school Advance certificate, PCM 2017 - 2019 Tabora girl's high school Ordinary certificate, Science 2013 – 2016 Language   English Swahili Skills       Data Analytics: Power BI, R, Excel, Statistical Modeling, python, Data entry, data processing and data cleaning. CRM & Automation: Deluge Scripting, Workflow Automation and Zoho Application such as CRM, Books, people and etc. Reporting & Monitoring: KPI Dashboards and Report Writing Power BI. Digital Communication: Social Media Strategy, Content Planning, Digital Campaigns. Tools: Microsoft Office, Google Workspace, Canva, Data Cleaning & Migration. Soft Skills: Problem Solving, Team Collaboration, Customer Service, Communication, negotiation. Licenses & Certifications Certified R programmer - Dar es Salaam University Statisticians Association (DUSA) Digital jobs programs certification - Digital Opportunity Trust Referees Available upon request.