Sigmund Tetevia
Network support, IT support
Contact
Accra, Ghana
+233 -
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Summary
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Education
Ghana Communication
Technology University
Tesano, Accra
BSc. Information Technology
Key Skills
TCP/IP
Desktop Support
Mac Systems
Account management
Windows 10
Remote Desktop
SQL
Linux
SQL Server
Network Configuration
Office 365
Expertise in network monitoring and troubleshooting tools.
Expertise in network monitoring and troubleshooting tools.
Expertise in network monitoring and troubleshooting tools.
Proven ability to troubleshoot and resolve network issues.
Proven ability to troubleshoot and resolve network issues.
Experience
November 2022 – Present
Network Support • Société Générale Ghana
• Offered troubleshooting of connectivity issues across networks
such as Wi-Fi and cellular issues.
• Resolved diverse range of technical issues across multiple
systems and applications for customers and end-users.
• Assisted customers in identifying issues and explained solutions
to restore service and functionality.
• Monitored systems and network devices in operation in ensuring
continuous availability.
• Researched and identified solutions to technical problems.
• ATM Support – monitoring and assisting with technical issues.
• Participated in BCP for Data Recovery.
October 2021 – December 2021
Network Support • Electricity Company of Ghana, Projects Office
• Provided network support and performed troubleshooting to
resolve various WAN/LAN connectivity issues.
• Interacted with a wide range of networking toolkits and devices.
• Demonstrated proficiency in Linux, virtual platforms, and the
command line.
• Installed and terminated keystones and cat6 cables.
• Set up racks and patch panels.
Certifications
Google IT Support • Coursera
Google Finance Data Analyst Professional • Coursera
Communication
Implemented new procedures and technologies that improved
efficiency and streamlined operations.
References
Name: John Godwyll Jr
Email:-Phone:-