Sifa Solange Lwalaba

Dynamic, detail-oriented, and results-driven French Bilingual Customer Support Specialist and Executive Virtual Assistant with over 3 years of experience supporting international clients across a range of industries.

Fluent in both French and English, I bring exceptional communication skills, cultural sensitivity, and a proven ability to resolve customer issues efficiently ensuring high satisfaction and loyalty. I’ve handled live chats, emails, inbound/outbound calls, CRM updates, and escalation handling with professionalism and empathy.

As an Executive Virtual Assistant, I’ve successfully supported C-level executives with calendar management, email handling, travel coordination, document preparation, data entry, and research. I take pride in my organizational skills, confidentiality, and proactive mindset making sure nothing slips through the cracks.

Whether it's solving complex customer queries in French or keeping an executive’s day running seamlessly, I bring dedication, reliability, and a service-first attitude to every task.

I’m now seeking remote opportunities with forward-thinking companies that value top-tier customer experience and dependable virtual support. I’d love to contribute to your team’s success!