Sierra Mosley Jefferson

 Sierra R. Mosley-Jefferson :- :- : Dallas, Texas SUMMARY Driven and customer-focused professional with six years of experience in delivering effective and dependable customer support. Enthusiastic about leadership and providing exceptional service, I am keen to enhance my skill set and embrace new challenges. Currently seeking to transition into the Medical Aesthetic sector, I am a Senior Laser Hair Removal Technician holding a certification in medical aesthetics. POWER SKILLS Adaptability, Coaching, Conflict Resolution, Detail Oriented, Entrepreneurial Spirit, Interpersonal Skills, Organizational Skills, Problem Solving, Research, Team Building, Time Management TECHNICAL SKILLS Microsoft Office (Excel, Power Point, Teams, Outlook, One Drive and Word) CERTIFICATIONS/ LICENSES Senior Laser Hair Removal Technician Medical Aesthetic Certification EDUCATION Texas Southern University Houston, TX Undergraduate Business Management Major Graduated Ranchview High School Irving, TX Graduated ACCOMPLISHMENTS Member of Young Entrepreneur Organization (YEO) Member of Future Leaders of Irving (FLI) 4 Year YMCA Youth Basketball Coach 3 Year Basketball Letterman 2 Year Track & Field Letterman WORK EXPERIENCE Concierge Assistant Manager The Festival Companies 11/2022 – 12/2024 Exemplify a friendly, courteous, and professional attitude with guests, employees, and tenants. Welcomes guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established policies and procedures. Quote and be familiar with the current offerings of all retail stores, including salon and spa services. Recite all information regarding facilities, hours of operation, key personnel, special events and activities and functions. Handle call volume. Offer adequate and prompt directions to desired location. Assist in arranging restaurant reservations and limousines as required by guests. Subject matter expert (SME) regarding information about local features such as shopping, dining, nightlife, and recreational destinations. Intake deliveries as needed for management office. Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Communicate to all support departments any necessary information or requests. Sierra R. Mosley-Jefferson :- :- : Greater Houston Hostess/Receptionist The Rustic Welcomed customers to the venue. Provided accurate wait times and monitored waiting list. Escorted guests to assigned dining or bar areas. Provided menus and announced Waitress/Waiter’s name. Greeted customers upon their departure, thanking them for dining. Maintained a clean host area. Catered to guests who require extra attention (e.g., children, elderly) - Answered incoming calls and addressed customers’ queries. - Assisted with To Go Orders. Guest Service Associate/ Receptionist 08/2022 – 11/2022 European Wax Center Greeted and admit clients upon entry and exit for services. Schedules in person and call-in appointments. Possessed a strong knowledge of products and services offered. Successfully sold products to clients utilizing POS. Responsible for opening and closing of store location. Receptionist 02/2022 – 06/2022 Andretti Indoor Karting 05/2021 – 02/2022 Received and answered guest inquiries via in-person and/or phone. Filed receipts based on retention policy. Strong knowledge of products and services offered. Prepared contracts and schedules for management. Managed guests of up to 120 to ensure individual attention and services were provided. Clicklist Clerk Kroger 03/2020 – 07/2020 Assisted customers with fulfilling online orders. Resolved conflict with customers regarding orders. Responsible for order look ups and cancellations. Ensured customer satisfaction with order delivery. Sales Associate Shoe Palace 05/2019 – 01/2020 Greeted and assisted customers with shopping experience. Engaged with customers to ensure customer satisfaction during retail experience. Processed POS transactions. Organized and restocked merchandise. Assisted with opening new store location.