Sierra Claire Lada

Customer Support / Sales Associate / GIS Specialist Sierra Claire V. Lada-- Education Western Mindanao State University Bachelor of Arts Major in English | 2007 - 2011 Research Forum College of Liberal Arts (Aug 2010) Lucan Central College Special Teachers Education Program | 2016 - 2017 Utilizing American English Work Experience SPLIT - Documentor Department of Agrarian Reform (DAR) | 2021 to 2022 ● Prepare notices to the ARB and other stakeholders regarding the conduct of meetings ● Serve and Post notice of Consultation Meetings and other activities of the FVT; Materials in Teaching the 21st ● Take down minutes of consultation meetings Century Learners (Aug 2017) and records proceedings of other activities conducted by FVT; ● Prepare investigation report including the minutes of consultation meeting; Skills Working Under Pressure ● Assist in signing/ approval of appropriate Carper Lad Forms pursuant to the DAR Parcelization Guidelines Teamwork ● Assist in documenting all information not Time Management generated in the field validations such as crops Critical Thinking Highly detail-oriented Willingness to learn Clear Communication Skills captured by CCLOA inventory system shall be panted with its corresponding areas; ● Assist in encoding and uploading data generated from field validation to the DAR Data Management system in collaboration with the Provincial MISS staff; ● Safe keep relevant filed and documents gathered by the FVT; "People-first” attitude Live Chat and Email Support Verifier Celerity US, United Support LLC, WPS | 2019 to 2020 ● Help customers with complaints and questions ● Use telephones to reach out to customers and verify account information. ● Take the customer through the sales process ● Document all call information according to standard operating procedures Tai Lopez | 2017 to 2018 ● Help customers with complaints and questions, give customers information about products and services, take orders, and process returns Assists customers understand the product Process orders, forms and applications Attracts potential customers by answering product and service questions; suggesting information about other products and services. ● ● ● Customer Support Representative / Appointment Setter My Ecom Club | 2017 to 2019 ● Resolve customer complaints and inquiries via phone, email, live chats. ● Use telephones to reach out to customers and verify account information. ● Greet customers warmly and ascertain problem or reason for calling. ● Assist with placement of orders, refunds, or exchanges. ● Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. ● ● ● Sales Associate Convergys Philippines Inc. | 2015 to 2016 (Segment A ) Perfect Attendance in Training Top Agent in CABS Top 3 Agent for Success rate ● Received inbound calls from customers using selling skills to enhance order value. ● Performing Outbound calls to customers using selling technique ● Process orders, forms and applications ● Document all call information according to standard operating procedures ● Contact businesses or private individuals by phone ● Deliver sales scripts to persuade potential customers to purchase a product or service ● Take the customer through the sales process ● Obtain customer information ● Obtain possible customer leads ● Provide personalized customer service by responding to the needs of the customers. ● Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. Educates customers on product offerings and services and explains pricing and answers questions from customers building value in the customer relationship ● Junior Geographic Information Specialist Geoplan Cebu Foundation | 2011 to 2012 ● Supervision of converting paper maps (scanning and geo referencing) to a digital format prior to digitizing by the GIS technicians. ensuring the quality of the work of technicians involved in paper map conversion work and GPS field data collection. Quality checking of data attribution for each map feature. Preparation of map layouts for final printing. Preparation of training materials and conduct of GIS trainings to clients. And customization of map requirements of the walk-in clients. Field data collection and thematic mapping for GIS projects. ● Geographic Information Specialist Operator Cebrian Geokonsult | 2013 to 2014 ● Create maps and graphs, using GIS software and related equipment. ● Meet with users to define data needs, project requirements, required outputs, or to develop applications. Gather, analyze, and integrate spatial data from staff and determine how best the information can be displayed using GIS. Compile geographic data from a variety of sources including censuses, field observation, satellite imagery, aerial photographs, and existing maps. Analyze spatial data for geographic statistics to incorporate into documents and reports. Enter new map data through the use of a digitizer or by direct input of coordinate information using the principles of cartography including coordinate systems, longitude, latitude, elevation, topography, and map scales. Analyze geographic relationships among varying types of data. Prepare metadata and other documentation. Operate and maintain GIS system hardware, software, plotter, digitizer, color printer, and video camera. Move, copy, delete, and add files, drawings, and maps to output reports in hard copy or electronic transfer. Retrieve stored maps. ● ● ● ● ● ● Secretary Department of Environment and Natural Resources| May 2011 to Nov 2011 Draft-bill Review/Deliberation of Forestland Boundary Assessment (2011) ● As a trainee familiarization with the basics of GIS by assisting senior staff in digitizing work, making thematic map layers, and conduct of GPS field surveys. Training in the basics of cartography using GIS. Tasks involved conversion of paper maps into digital format through digitizing and collecting data from the field using GPS. Performed other simpler tasks such as printing of maps and texts, duplicating, and binding of reports. Making Payroll ● ●