SIEM EARL ABAD
CONTACTS
--Sarmiento Homes Brgy.
Muzon, San Jose Del Monte
Bulacan
C OR E
CAREER
OBJECTIVE
Highly skilled Medical Virtual Assistant and
Customer Service Specialist with over 5 years of
experience supporting U.S.-based healthcare
clients in fast-paced BPO environments. Expert
in Insurance, Verification, Benefits eligibility,
claims processing, Prior Authorization and
Patient Coordination.
S K I L L S
Medical Virtual Assistant (Remote Healthcare Support)
Insurance Verification and Eligibility
Claims Processing and Prior Authorization
HIPAA Compliance and Documenttation
EHR Management
Provider and Patient Coordination
Time Management and Multi-tasking
Communication and Customer Service
Microsoft Office / Google Workspace
WOR K
E X P E R I E NC E
Conduent Philippines - Customer Experience Associate III - Pasay MOA National Capital Region
Philippines
September 2024 - December 2025
Verified patient coverage and processed claims.
Managed provider credentialing, billing, and enrollment seamlessly.
Supported patients with payment plans, OTC orders, and Benefit inquiries.
Recognized for achieving top quality scores, compliance, and first-call resolution.
Supported patients with questions regarding their Spending Account Card or Grocery Card.
TSA Philippines - Sales and Retention Chat Support - Pasay MOA National Capital Region
Philippines
February 2024 - August 2024
Identifying upselling and cross-selling opportunities to increase customer lifetime value while
maintaining positive and long-term relationships.
Address client concerns and service issues by collaborating with internal teams to ensure a positive and
seamless experience.
VXI Philippines - Telco Account (AT&T) - Pasay MOA National Capital Region Philippines
June 2023 - January 2024
Providing Customer support for wireless, fiber and entertainment services.
Alorica Philippines - Telco Account (T - mobile) - Pasay MOA National Capital Region Philippines
March 2022 - February 2023
Handling billing inquiries, technical support, and account management to build loyalty.
Responsible with resolving customer issues and recommending products/ services to meet their needs.
S UMMA R Y
A dependable, patient-focused Medical Virtual Assistant with years of experience
providing healthcare and administrative support to U.S.-based clients. Skilled in
navigating systems, coordinating with providers and handling complex patient concerns
with empathy and efficiency.
Seeking to join a healthcare organization or virtual assistant team that values accuracy,
compassion, and operational excellence.
