Sidney James C. Clamohoy

Sidney James C. Clamohoy ☎:- ✉:-Skype: live:clamohoysid ____________________________________________________________________________________ Employment History: Senior Process Executive COGNIZANT TECHNOLOGY SOLUTIONS PHILIPPINES, INC (Dec. 2018 - Aug. 2021 ) *Worked as a Senior Process Executive dealing with B2B Franchising.Conducting inbound and outbound calls to Business Owners who wished to Franchise the brand and products. Making sure that all information is accurate and being able to communicate well with business owners to scale up the company’s assets. Technical Support Specialist AMAZON OPERATION SERVICES PHILS. INC (Sept. 2017 – Nov. 2018) *Answering phone calls from Amazon Customers’ regarding their Amazon devices. Doing basic troubleshooting on their Kindle, Firestick, Echo Devices and Amazon Apps like Alexa and others. Customer Service Team Leader RMS COLLECT PHILS., INC (Nov. 2015 – July 2017) *Oversee floor operations on several numbers of agents. Make sure that all metrics are being met, all concerns are being addressed and that the customers’ will get the necessary customer experience that they deserve. In charge of supervisory calls and customer retention to protect and preserve the customer’s loyalty. Senior Bank Collections and Fraud Specialist SYNCHRONY GLOBAL SERVICES PHILIPPINES, INC. (Oct. 2012 – Sept. 2015) *I was tasked to follow-up on past due credit card accounts. Make sure that clients will meet their deadline of payments and also serve as financial advisor to avoid account delinquency. I also serve as a fraud specialist for closed accounts that need settlement and formulate an agreement between the bank and clients. Skill Summary: ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Interpersonal/Intrapersonal communication skills Google Drive Microsoft Office Lead Generation Telemarketing Sales Marketing and Planning Collections and Fraud Analyst Administrative Task Customer service skills Negotiating skills Business communications Team Player Technical Support Research Educational Background: Tertiary: Business Information Management Asian Institute of Computer Studies (AICS) General Mariano Alvarez, Cavite Philippines (2008 – 2011) Secondary: St. Mary’s Academy, Dipolog City (SMA) Padre Ramon St. Dipolog City, Zamboanga Del Norte Philippines (2002 – 2006) Primary: Dipolog Pilot Demonstration School (DPDS) Rizal Ave. Dipolog City, Zamboanga Del Norte Philippines (1995 – 2001) Personal Background: Age: 33 Civil Status: Single Birthdate: July 20, 1988 Address: Olingan, Dipolog City I hereby certify that the above information is true and correct to the best of my knowledge and belief.