I am a Prince2 Practitioner certified Project Manager with 22+ years of experience in IT industry with more than 14 years in leadership using both Agile and Waterfall methodologies including Senior Stakeholder Management for critical and complex programs.
I have performed several roles across various IT areas and geographies including last 7 years in Sweden. I have handled large transformation and implementation projects including Implementation of New Distribution Capabilities product for SAS, Data Security Compliance (GDPR), SAFe Transformation, Digital Transformation, End to End data center migration and application maintenance transition, OPEX reduction, Legacy Modernization projects.
I am a well-structured and self-driven individual who is always looking for solutions to problems and means to achieve the goal in a collaborative way. I am well conversant with the SDLC and ITIL processes for service management and delivery along with a strong knowledge in Incident and problem management and service improvements. Experience in Scaled Agile model (SAFe), Scrum of Scrums, Scrum and Kanban.
I have an extensive experience working in global business environment with a sound understanding of global process and transactional flows and has a capability of delivering multi-million dollars & challenging initiatives using matured process models based on industry best practices. I have worked for clients including Scandinavian Airlines, Qantas Airlines, Lufthansa Airlines, Sears Holding Corporation, Government of California, Northwest Airline.
I am a permanent resident in Sweden settled with family, Fluent in English and comfortable in reading and writing Swedish (cleared SFI level D), still practicing my spoken during the Fika breaks.
Digital Product Management
Agile Team leadership
Digital Transformation & E-commerce
Cloud Migration
Transition and Migration
Agile methodologies Scrum of Scrums, Scaled Agile (SAFe), Scrum, Kanban
Vendor Management
Senior Stake holder Management
Global Network Delivery Model (GNDM)
Methodologies: Agile, Scrum, Scaled Agile Framework (SAFe), Kanban, Scrumban, Waterfall
Languages: Domain Models, XML, SQL
Tools: Jira, Confluence, MS Visio, Teams, Slack, ALM, MS Project, Office 365, Service Now, Remedy, Peregrine, CA Tool.
Digital Product Manager/ Product Owner – 2 years
Responsible for successfully defining the product vision, strategy, and the road map for the New Distribution Capability for offer and order management.
Conducted workshops to gather, prioritize and manage the customer requirements and maintained the unified product backlog and elaboration of epics, themes and features into user stories.
Project Manager/ Scrum Master/ Product Owner – GDPR Compliance – 2 years
Define GDPR compliance roadmap and the implementation approach for the entire IT system.
Conducted workshops to present the compliance approach to DPOs (Digital Product Owners), Architects, Business stakeholders, and delivery managers of different departments.
Acted as a servant leader for development team for building the core solution for consent management and right to access.
Project Manager – Digital Transformation – 4 years
Evaluation of the product, implementation, and management of the Adobe Campaign product
Migration of legacy loyalty system to Comarch Loyalty Management (CLM) at SAS
Migration of legacy loyalty system to Siebel loyalty systems at Qantas
Service Delivery Manager / Scrum Master – 10+ years
Steady state maintenance, development and support of multiple Business applications for Scandinavian airlines, Sears Holding Corporation, Qantas Airways, including their e-commerce site - Revenue of ~4M USD / year.
Agile transformation for the commercial portfolio using the Scaled Agile Framework (SAFe)
Managing Major Opex reduction and business critical projects like OS Upgrade, Loyalty System Migration and Integration, Agent Redemption, E-Commerce site Integration, Adobe Campaign, Oracle to SQL DB Migration.
IT Service Delivery including Offshore management, Incident, Problem, Risk and Change Management.
Enabling/Integrating different form of payments on the e-commerce platform with Amadeus Payment platform, Adyen payments, Card payments, and integration with banks.
Identified risks and prepared mitigation strategies, Disaster Recovery plans (DR), Business Contingency Planning (BCP), Transition / Governance plans for multiple program/portfolio.
Project Manager – Transition and Offshoring – 4+ years
End to end data center migration – Delivering the data center migration including cloud migration to azure cloud along with conversion of monolithic applications to micro services.
Worked in multiple geographies (including Nordics, USA, Europe, Australia and India) and have been a part of 5 transition projects (multiyear – multimillion-dollar ADM projects) with Global Network Delivery Model (GNDM).
Digital Product Manager/ Product Owner, Nov 2018 – Mar 2020 (HiQ Göteborg Ab)
New Distribution Capability, Scandinavian Airlines (SAS), Stockholm (Team size – 8+ Vendors, Budget - 40M SEK)
Responsible for successfully defining the product vision, strategy, and the road map for the New Distribution Capability.
Responsible for resourcing, budgeting, and vendor management.
Worked closely with commercial owners, distribution, sales, marketing, and customer care teams to ensure business cases and customer satisfaction goals are met.
Responsible for developing the business case for new products, improvements to existing processes, and business ventures.
Conducted workshops to gather, prioritize and manage the customer requirements to meet business value and needs.
Maintain the unified product backlog and elaboration of epics, themes and features into user stories.
Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
Experience working with business users and coordinating the User Acceptance testing.
Responsible for successfully delivering the New Distribution Capability meeting the business objectives.
Project Manager/ Scrum Master /Product Owner, Mar 2017 – Nov 2018 (HiQ Göteborg Ab)
GDPR Compliance for entire IT system, Scandinavian Airlines (SAS), Stockholm (Team size – 20+, Budget - 20M SEK)
Pre-study for GDPR impact on 200+ IT applications
Define GDPR compliance roadmap and the implementation approach for the entire IT system
Senior stakeholder management including legal representatives, data protection officer, CIO and Business CIOs
Conducted workshops to present the compliance approach to DPOs (Digital Product Owners), Architects, Business stakeholders, and delivery managers of different departments
Acted as a servant leader for development team for building the core solution for consent management and right to access
Discuss and analyze the impact and define the changes needed in processes and IT systems within each department
Review and audit the solution implemented by each department
Draft the policies and guidelines for the post implementation maintenance and ongoing support for all the domains within the organization
Successfully delivered the IT changes for the entire set of applications
Successful completion of multiple Deloitte audits for GDPR compliance
Successful handover to line organization for continued compliance
Service Delivery Manager, Dec 2013 – Jan 2017 (Tata Consultancy Services)
System Support and Maintenance of the Commercial and Ground Handling Portfolio, Scandinavian Airlines (SAS), Stockholm (Team size -12+, Annual Budget - 40MSek)
Successful transition, stabilization, and maintenance of the Commercial and Ground Handling Portfolio applications for the airline, Sweden (40+ Applications including their e-Commerce site)
Agile Transformation of the commercial portfolio using scaled agile framework (SAFe) including conversion of monolithic applications to microservices
Management of 24X7 support of the applications, plan and execute small to medium sized enhancements and projects, governance, planning and forecasting of resource utilization and maintain client relationship
Successfully managed the campaigns on SAS e-commerce site without any incidents during that critical period, which is the first time in SAS history
Successful Deloitte Audit organized by SAS for the contractual obligations between TCS and SAS
Reduced the maintenance cost by 20% during this period using automation, license optimization, OS upgrade, automated monitoring process, optimized the alerts, implemented efficient support processes
Project Manager, Aug 2015 – Jan 2017 (Tata Consultancy Services)
Migration of Loyalty System, Scandinavian Airlines (SAS), Stockholm (Team size - 10+, Budget – 5M SEK)
Migration of legacy loyalty system to Comarch Loyalty Management (CLM) which utilizes Artificial Intelligence & Machine Learning mechanisms to help identify individual patterns and provide offers that are perfectly in line with their preferences.
Responsible for the implementation and integration of the transition of the loyalty program for Scandinavian airline, deployment of the loyalty features and associated functionality, which provided the ability to create, execute, track and monitor cross channel marketing campaigns.
Project Manager, Nov 2014 – Jun 2015 (Tata Consultancy Services)
Implementation of Adobe Campaign Management System, Scandinavian Airlines (SAS), Stockholm (Team size - 8, Budget - 2M SEK)
Responsible for the evaluation of the product, implementation, and management of the Adobe Campaign product. Post deployment was also responsible for Creation, planning, scheduling, and sending of Campaigns. Ensured Adobe Campaign Interaction, participants get a high-performance marketing offer recommendation engine servicing inbound and outbound channels. The marketing offers were sent out based on individual profiles, past responses, and present behavior.
Project Manager, Jun 2013 – Jan 2014 (Tata Consultancy Services)
End to end data center migration, Scandinavian Airlines (SAS), Stockholm (Team size – 8+, Budget - 8M SEK)
End to end data center migration from CSC to TCS data center including application transition and maintenance for 100+ applications. As transition manager, was responsible for planning, execution, governance, budget, and resource planning for the end to end data center migration. Migration of 50+ application to azure cloud. Ensured automation of checklist for production cutover planning and automated regression testing to the extent possible.
Service Delivery Manager, Apr 2011 – May 2013 (Tata Consultancy Services)
System support and maintenance for the Supply Chain and CTS portfolio, Sears Holding Corporation, USA (Team size – 8+, Budget - 3M USD)
Transition project of the Supply Chain Management (SCM) and Corporate Technology Services (CTS) applications for Sears Holding Company, USA (240+ Applications in a short span of 4months). followed by management of 24X7 support of the applications, plan and execute small to medium sized enhancements, governance, planning and forecasting of resource utilization and maintain client relationship. The project required to develop and motivate a new team for knowledge transfer, application transition and maintenance and to ramp up to deliver enhancements within a short period.
Service Delivery Manager, Jun 2007 – Mar 2011 (Tata Consultancy Services)
System Support and maintenance for the loyalty and freight portfolio, Qantas Airlines, Australia (Team size – 8+, Budget - 5M AUD)
Involved in the transition as the Portfolio Manager for the team supporting Loyalty, Freight, USAS Sys and Reporting applications. Managed 24X7 support of the applications, plan and execute small to medium sized enhancements and projects, governance, planning and forecasting of resource utilization and maintain client relationship. Managed the modernization of the legacy loyalty application including the Data Migration, Integration and Quality assurance stream for the project.
Business Analyst, Jan 2007 – May 2007 (Hexaware Technologies)
World Flight System, Northwest Airlines, USA
Functional analysis of the existing World flight System of Northwest Airlines for Discovery phase for the redesign of the system. The role was to review and analyze the feasibility and benefits of the proposed changes.
Business Analyst, Team Lead, Aug 2004 – Jan 2007 (Hexaware Technologies)
System support for the Ticketing and DCS Systems, Lufthansa Systems, Germany
Participated in the transition and maintenance of Lufthansa systems for critical applications like E-Ticketing, Interlining, Ground Handling, Multi Hosting, Check-in System for Paper and E-Ticket (DCS – Departure Control System), Baggage Handling. Responsible for the day to day maintenance and delivery from the offshore team. Ensured a clear communication process was established. Ensure the quality of the deliverable prior to user verifications.
Developer, Jan 2001 – Jul 2004 (Deloitte)
Medi-Cal welfare system, Government of California, USA
Maintenance and development of various Medical Welfare programs for the state of California as governed by the updated regulations
Developer, Aug 1998 – Jan 2001 (Tata Infotech)
System Maintenance and Support, America West Airlines, USA
Offshore support including maintenance, real-time modifications, and necessary developments for America West Airlines
