Siddharth Surte

I am adept in providing Chat support for users, monitoring Chat application and replying to ticket raised in a timely manner achieving 100% timely support to the client for 3+ years. I am well versed with customer interaction, deciding severity level of the issue, understanding the issues / complaints / requirements. I channelize it as per predefined process and provide expected reply with turnaround time (TAT) and as per SLA defined priority.

I have hands on experience for 1+ years in performing QA Analyst role, where I performed testing of organization’s complex ERP software to solve business problems using business logic. JIRA was the main primary tool, where I defined test scenarios, identifying defect management tracking process of the business after gaining a deep understanding of its Project Life Cycle and Test Life Cycle. Then, I performed thorough regression testing when 100% bugs are resolved and monitor debugging process results by liaising with organization’s internal teams. Subsequently,  I investigate the causes of non-conforming software and track quality assurance metrics like defect densities and open defect counts.

I possess hands on experience in designing CRM solutions and its blueprint according to business nature and domain for 1+ years and modifying the same according to organization’s requirement. In this job, I made sure to deliver bug & error free application to users and resolve user functional queries with no delay. Also, I made sure to deliver 100% user Functional queries with no delay. I am good and efficient in handling a team, demonstrated demos to the end user manager to get modification suggestions, have good project management skills and bring out good solutions.

Additionally, I have gained experience for 1 year in website development using HTML, CSS, Bootstrap, JavaScript and WordPress skills gained from my previous academic studies. I have robust experience in digital marketing functions including strategy, creating personal blog, Search Engine Optimization (SEO) and execution of marketing campaigns (Google Ads and Facebook Ads).  

I have passion to train my students at a nominal cost compared to the market in variety of topics such as digital marketing, cyber security and basic website development. I am consistently having hands on in Digital Marketing Strategy, Website Designing, Search Engine Optimization, Content/ Affiliate / Social Media / Mobile / Display Marketing, Cyber Security and Analytics.

Apart from that, I am confident, have excellent communication skills – writing and speaking, strong attention to details and required analytical skills to perform my job tasks.