Siddharth Jain

SIDDHARTH JAIN Mobile No.: - E-Mail:-PROFILE SUMMARY B. Tech in Computer Science with 3+ year of experience in Siebel CRM Testing and Support. Skilled in handling Software Testing and Support including scheduling & negotiation with clients for service level agreements / terms and balancing work distribution to meet project deliverables & delivery as per quality & time norms Competent in handling project management involving assessing & implementing effective solutions to customer needs with an aim to improve client contentment & their loyalty Experienced in: L1, L2 and L3 Level of Support and Performing Sanity and Exploratory Testing. Worked on most phases of Software Development Life Cycle (SDLC) entailing requirement analysis, testing, support and Troubleshooting. An effective communicator and an analytical mind with the ability to think clearly & logically EMPLOYMENT DETAILS Birlasoft as Software Engineer Project Handled: Project:GAMS Siebel PST Role:Support and Test Engineer Duration:Nov’13 to Mar’17 Platform:Windows XP, 7 and iOS. Tools:Siebel Client and Tools (7.8 and 8.1), Oracle 10g/9i, BugZilla Description:It focused on supporting the Siebel Call Center and Siebel Healthcare Application on functionality basis and on Siebel High Interactivity User Interface Mode . Supported and tested components like Workflows, UI, Pick Applets, MVG’s, Business Service, Custom Buttons and other Components like Employee Management, User Properties, Access Issues and L1 lead support for the automation of Access provisioning process. We were also involved in the process of change Key Result Areas: Involvement in the complete Order to Delivery process requirements gathering to understand the impact of moving. Reviewing the business process with business users and SMEs to increase the accuracy of the requirements Developing test plan and test cases for the various business scenarios. Executing test cases manually and updating the results to USCAN Development Team. Supporting the Developed Products such as Siebel Americas 8.1 for the GE Healthcare for American Continent. Coordinating with USCAN Development Team on the Failed Test Cases and also for the Scenarios in which major changes were to be made in the application for bug fixing. Maintaining daily reports of the team and presenting the same to management Organizing team huddles on daily basis. Acting Lead for L1 Support Issues and coordinating between the Team and Client Management. Managing weekend Support Activities and Planning the Outages of Different Application. To review every weeks Change Control and their approval status. Highlights: Participated in Multiple Bug bashes and was once chosen for the Best Bug. Received appreciations multiple Times for Permanent Resolution of the Issues. Efficiently conducted on the job training for the new associates. Played a key role in taking effective measures to enhance software engineering processes to reduce the total number of Issues in the Team’s Bin. High Level Documentation (HLD’s) and Low Level Documentation (LLD’s) for the Upcoming Change controls. FREELANCING EXPERIENCE Project Title:Green Room Tools Used:MS Excel and Bug Zilla Period:Apr’13-Oct’13 Role:Test Engineer Description:Green Room was a web-based timesheet for companies of any size and any business type. It facilitated corporate business process and helped its users organized their work better, increased company performance and collected critical billing and payroll information. EDUCATION B. Tech (Computer Science) from Amity University Jaipur, Rajasthan in 2012 with 6.03 CGPA. 12th from VVBM Indore, Madhya Pradesh in 2008 with 63% 10th from St. Judes Hr. Sec. School Khargone, Madhya Pradesh in 2006 with 73% Other Courses: Manual Testing from Qspiders, Bangalore in September 2013. Siebel CRM for Micro Academy Bangalore in October 2013. TECHNICAL PURVIEW Tools:Siebel Tools 7.8 and 8.1, Oracle 10g/9i, ALM and My-workshop. Operating System:Windows XP/2000/7/8, Linux, Mac 10.4, Database Querying:Oracle 10i Production Support and Manual Testing. Testing the application on different platforms like Web and Mobile App. Reporting and Issue Tracking using Service-Now and SDM Tool. Requirement Analysis, Test Plan Creation and Execution, Business Process Document (BPD’s) Creation. Software development methodologies like Waterfall, V & Spiral Model and Scrum Based Agile PERSONAL DETAILS Date of Birth:8th April, 1991 Languages Known:English and Hindi Address: No. 23, Nova, 7th Main Road, N.S. Playa, BTM 2nd Stage, Bangalore – 560076, Karnataka