Sibongile Mapela

Personal Information Sibongile Mapela--Midrand, Halfway Gardens Objective Dedicated and results-driven professional seeking a skills development role where expertise in learning management systems, graduate data management, and compliance can be leveraged to enhance training programs and support organizational growth. Committed to fostering a culture of continuous improvement and effective learning, while ensuring accurate processing and reporting in alignment with industry standards. Aiming to contribute to impactful skills development initiatives that empower individuals and drive performance excellence. Educational Background 1. Institution: WITS Digital – Jul 2022 to Sep 2022 Advanced certificate in Managing Labour Relations 2. Institution: WITS Digital – Feb 2021 to Apr 2021 Advanced certificate in Strategic Human Resource Management 3. Institution: North-West University – Jan 2014 to Dec 2016 (Qualification conferred 2017 in May) Qualification: BA Humanities (Industrial Psychology & Labour Relations Management) Work Journey Experience South African Revenue Services – Aug 2023 to Current Key Performance Areas: Emerging Talent Personnel • Graduate Master Data Management: Oversee and maintain the accuracy of the master data for graduates in the system. • Learner Management System Support: Provide administrative support for the Learner Management System to ensure smooth operation. • SETA Reporting: Populate and submit necessary information to the SETA in compliance with reporting requirements. • Travel Requests Management: Capture and process travel requests and acquittals efficiently. • Procurement Coordination: Create and manage procurement shopping carts to facilitate purchasing processes. • Asset Management Compliance: Ensure compliance with asset management protocols and procedures. • System Utilization: Utilize relevant systems effectively to ensure accurate processing of information, contributing to the efficient and effective completion of tasks. • Administrative Compliance: Perform all administrative actions related to your area of accountability, ensuring alignment with relevant policies, processes, legislation, and work instructions. • Communication: Effectively communicate transactional outputs and address queries in accordance with established policies and quality standards. • Standards Development: Contribute to the development and enhancement of areaspecific standards, procedures, and processes to promote ongoing quality and service improvement. • Change Initiatives Support: Assist in the successful implementation of change initiatives by providing support within your area of expertise. • Performance Objectives: Deliver on contracted performance objectives, promptly escalating any unresolved delivery or quality issues to management and process owners. • Solution Development: Leverage your knowledge and experience to identify and implement solutions that enhance service delivery and quality. • Activity Planning: Effectively plan and schedule your activities to continually improve quality and service delivery in your work. • Reporting: Provide timely reports on transactional and process activities within established guidelines to facilitate informed decision-making. • Governance and Compliance: Adhere to governance and compliance procedures specific to your area of specialization, proactively identifying and escalating risks. • Knowledge Integration: Seek out and integrate new knowledge from both formal and informal learning opportunities into your daily tasks. • Performance Management: Take charge of your own performance and development to achieve and exceed work output standards, ensuring compliance with response times and quality requirements. • Cost Effectiveness: Follow organizational policies and procedures to enhance costeffectiveness and minimize financial expenditures. • Service Excellence Culture: Foster a culture of service excellence that builds positive relationships and encourages feedback, leading to exceptional service delivery. • Client Satisfaction: Ensure client satisfaction by providing consistent, seamless, timely, and error-free services. Dis-chem Pharmacies – Jul 2022 to Jan 2023 (Maternity cover) Key Performance Areas: Learning and Development Officer • Support the Skills Development Facilitator (SDF) with Learning & Development (L&D) reports and timeous submission of Workplace Skills Plan (WSP) and Annual Training Report (ATR). • Assist SDF with extracting data from the Annual Training Reports and capturing data into relevant Sector for Education and Training Authority (SETA) data files and SETA Learner Management Information System (LMIS). • Ensure all learners are loaded and registered timeously on Wholesale and Retail/Health and Welfare and Service SETA LMIS system. • Consolidate compliance training requirement from the WSP as input into the Annual Learning Calendar. • Support SDF with collation of evidence in preparation for the Broad Based Black Economic Empowerment (BBBEE) audit collaborating with the Admin Hub. • Ensure accurate recording of information, frequently maintain the records and accessibility. Capture Learner attendance and learnership completion rates. • Data management and accuracy involves compiling new information, verifying existing data, and generating reports. • Gather data and prepare information required for internal and external audits. • Monitor learner accreditation and certification status. • Keep up to date with industry changes BBBEE, Skills Development and Skills Development Levies legislation and regulations. Record Keeping: • Ensure all learner agreements, bursary agreements, etc. are completed and signed in accordance with the standards set for BBBEE audit and the SETA’s. • Support SDF with tax rebates claims and follow up with training provider on proof completion, accreditation status and certification. • Monitor if all information such as contracts, invoices, and correspondence are saved accordingly and available for audits. Administration: • Tracking Learnership and Skills Programme progress • Take minutes during Skills Development forum meetings and submit for review and sign off. • Assist the SDF with Learnership recruitment process driving the internal administration, and SETA administration processes. • Log heat calls for learner termination, leave, change of banking details etc. • Collaborate with L&D Admin team members and ensure that all invoices and attendance registers are available for reporting purposes and are saved on the Department drive. • Provide administrative support to the SDF with the roll-out process of business compliance monitoring and statutory training. • Assist with adhoc administrative support required by the SDF. Adcock Ingram Healthcare – Feb 2021 to Jul 2022 (Contract) Key Performance Areas: Learning and Development Coordinator • ITC Checks: Conduct ITC checks using the MIE System to ensure compliance. • Onboarding: o Facilitate the onboarding process for new hires. o Capture new employee data in Oracle 12. • Y.E.S Initiative Coordination: Administer and coordinate the YES initiative to promote youth employment. • Engagement Packs: Submit engagement packs and necessary inputs to payroll for processing. • Talent Pool Recruitment: Manage bulk recruitment efforts for the talent pool, including apprentices, persons with disabilities (PWD), graduates, and interns. • Appointment Letters: Draft letters of appointment and contract extensions for talent pipeline candidates. • Learning Strategy Analysis: Analyse and present insights on the business impact of various learning strategies and solutions. • Learning Academics Support: Provide support and advice for the setup and operational management of learning academies, learnerships, and apprenticeships. • Discretionary Grants Oversight: Oversee the documentation for discretionary grants. • Disability Learnership Sourcing: Manage sourcing of learnership opportunities for individuals living with disabilities. • Accreditation Documentation: Assist the Skills Development Facilitator (SDF) in compiling documents for workplace accreditation. • Attendance Tracking: Maintain attendance registers and track training invoices for BBBEE verification. • Feedback Reports: Facilitate the creation of feedback reports to evaluate the effectiveness of programs, such as onboarding evaluations. • SETA Registration: Provide records for the registration of learners with SETA and manage related information. • Study Assistance Administration: Administer study assistance, including learnership agreements, proof of payment from institutions, and letters of acceptance. • Talent Queries Liaison: Act as the primary contact for talent-related inquiries. • Certificates Generation: Generate and distribute certificates to successful learners upon completion of programs. • Stay Interviews: Conduct quarterly stay interviews (check-ins) with graduates to gauge their experiences. • Skills Interventions Sourcing: Identify and source skills interventions for employees. • Learning Needs Assessment: Conduct assessments to identify learning needs within the organization. • Training Coordination: Send calendar invites for training sessions and organize logistics. • Project Planning: Draft project plans for learnerships to outline objectives and timelines. • Training Room Booking: Book training rooms for sessions, on-site evaluations, meetings, and events. • Meet and Greet Events: Organize meet-and-greet events to introduce the talent pipeline to stakeholders. • Relationship Management: • • o Build and maintain strong, effective relationships with customers and suppliers as part of service operations. o Liaise with psychologists for feedback regarding sessions with PWD candidates. o Establish and nurture relationships with service providers to support operational needs. Establish a Memorandum of Understanding (MoU) between the Supplier and the Institution. Establish a Service Level Agreement (SLA): it serves as a framework for accountability, facilitating effective communication and ongoing collaboration to meet agreed -upon objectives and enhance overall service quality. AEL Mining Services – Dec 2017 to Dec 2019 Key Performance Areas: Human Capital Trainee • Job Advertisements: Improve and update job postings to attract suitable candidates. • Recruitment Reporting: Update and maintain monthly recruitment reports. • Interview Preparation: Prepare comprehensive interview packs for hiring managers. • Interview Coordination: Schedule interviews, shortlist candidates, and communicate with applicants. • Recruitment Administration: Oversee and manage the entire recruitment process. • Onboarding: Facilitate the onboarding process for new hires, ensuring a smooth transition. • Exit Interviews: Conduct exit interviews to gather feedback and insights from departing employees. • Training Arrangements: • • o Organize training equipment (e.g., projector, laptop, manuals). o Book training venues and manage logistics. o Keep records of training registers and invoices. Operator Booking: o Manually book operators for training sessions. o Remind customers of their upcoming training schedules. Booking Verification: o Receive and verify booking forms from customers. o Coordinate with network infrastructure for confirmation notifications. • Customer Management: Manage relationships with customers and partners to support operations, readiness, and service assurance for network infrastructure. • Purchase Order Management: Arrange for the release of Purchase Orders as needed. • Promotion Documentation: Generate and forward promotion documents based on employee performance plans to the HR Business Partner (HRBP). • Contract Management: Draft and manage offer letters, contracts (fixed-term and permanent), confirmations of employment, certificates of service, and termination forms. • Asset Management: Oversee the management and tracking of company assets. • Document Management: Scan, file, and upload documents to SharePoint or relevant systems for efficient record-keeping. Skills • • • • Oracle 12 MS Office Package SETA, QCTO & SAQA Knowledge MIE System • • • Understanding of BCEA, LRA, SDA, EEA SAP SuccessFactors References 1. South African Reserve Services – Lesedi Makitla :-. AECI – Itumeleng Moagi :-. Adcock Ingram Healthcare – Ngoako Machaba :-. Dis-Chem Pharmacies – Nanini Sobantwana :-