Sibeudu Onyekachi

As a highly experienced Customer Service Advisor with a diverse background spanning the automotive/car repair industry and skincare brands, I specialize in delivering exceptional customer experiences through efficient appointment scheduling, complaint resolution, sales, and payment processing.

With Acuity Scheduling, I streamline appointment bookings for multiple technicians, and with Zendesk, I resolve customer concerns quickly and effectively. My background in both the automotive and skincare industries enables me to approach customer interactions with a versatile skill set tailored to each business environment.

I pride myself on my ability to manage customer inquiries and complaints with a friendly, solution-oriented approach that consistently drives customer satisfaction. Whether it's guiding a client through a skincare product selection, addressing a repair issue, or processing payments, I ensure every transaction is handled with precision.

In addition to my customer service expertise, I have a proven track record in sales and upselling for skincare brands, helping customers find the right products for their needs while boosting sales. My experience in both sectors allows me to tailor solutions that align with your business needs, optimizing both customer satisfaction and operational efficiency.

If you're looking for a detail-oriented and reliable professional who understands the dynamics of both the automotive service and skincare industries, I’m here to help. Let's work together to enhance your customer service experience and grow your business.