Siarra Santiago

Siarra Santiago Edison, NJ, 08837 (732)- - Over three years of experience in customer service and direct client relations in the public sector. Knowledge of POS systems and computer applications such as Microsoft Office. Experience with deescalation techniques and conflict resolution to provide genuine care. Exceptional writing and communication capabilities and can follow directions carefully. Education MIDDLESEX COUNTY COLLEGE, EDISON, NJ A.A. Psychology Fall of 2020 • Two letters of commendation • GPA: 3.4/4.0 • Phi Theta Kappa Member Professional Experience LORD AND TAYLOR, WOODBRIDGE, NJ Sales Associate, December 2018 – September 2019 • Professionally answer incoming calls from clientele and potential customers • Generated sales by determining customer needs, and increased charge member card signups • Developed extensive product knowledge and processed customer transactions • Imposed loss prevention and shortage control procedures • Managed inventory PERKINS RESTAURANT AND BAKERY COLONIA, NJ Server, November 2017 – December 2018 • Experience using team-work to accomplish a common goal • Upselling goods and services while promoting restaurant specials/promos • Became detailed oriented while fulfilling customer orders and overall service • Tracked building capacity and managed reservations and mobile orders VENETIAN REHAB AND CARE CENTER, SOUTH AMBOY, NJ Rehab Technician, March 2016 – November 2017 • Greet visitors and residents • Competency in filling out insurance logs and filing resident records • Creating schedules and properly delivering them to corresponding units • Copy, print, fax various documents and keep up with inventory management • Transported residents to and from therapy gym, and kept sanitization standards Additional Skills and Hobbies (References Available) creative writing analytical writing interpersonal skills some graphic design can type 65WPM