Shyrrel Santelices

SHYRREL REYES SANTELICES Block 7 Lot 5 Phase H Francisco Homes Brgy. Guijo San Jose Del Monte City, Bulacan Mobile:- Email: -Skype ID: shai.mine0102 LinkedIn: linkedin.com/in/shyrrel-santelices-163a09153 ======================================================================== EDUCATION Bachelor of Science in Business Administration Major in Management Asian Institute for Distance Education Foundation Inc. Unit 302 Greenbelt Mansion, 106 Perea St., Legaspi Village, 1229 Makati City 4th year Level (May 2016 – Present) WORK HISTORY Customer ServiceKydia Inc (BeyondMenu.com) Representative (Voice) /Home Based Admin SupportMay 16, 2017 – September 4, 2018 Customer ServiceTaskUS Representative7F Anonas LRT City Center, 986 Aurora Blvd. (Food DeliveryCor. Anonas Ave., P3 Quezon City Service - Voice)November 4, 2016 – May 10, 2017 Customer ServiceAFNI Phils. Representative2F Diliman Commercial Ctr. #46 Brgy. Batasan (Chat Support)Hills, Commonwealth Ave. Diliman, Quezon City July 28, 2015 – July 20, 2016 Customer SupportConvergys Philippines Services Corporation Associate I 2F - 4F, Bldg. L UP Science & Technology Park (Billing- Chat Support)(North) Commonwealth Ave. Diliman, Quezon City December 16, 2014 – April 4, 2015 Customer SupportConvergys Philippines Services Corporation Associate I 2F - 4F, Bldg. L UP Science & Technology Park (Sales Auditor/QA)(North) Commonwealth Ave. Diliman, Quezon City November 8, 2013 – December 13, 2014 Customer SupportConvergys Philippines Services Corporation Associate I 2F - 4F, Bldg. L UP Science & Technology Park (Chat Support)(North) Commonwealth Ave. Diliman, Quezon City November 2, 2010 – November 7, 2013 Helpdesk (Tier 2)Advanced Contact Solutions, Inc. (now known as Alorica Philippines) Asian Plaza Bldg. Salcedo Village, Makati City September 8, 2008– August 31, 2010 Customer ServiceAdvanced Contact Solutions, Inc. Associate (Voice)(now known as Alorica Philippines) Asian Plaza Bldg. Salcedo Village, Makati City April 3, 2007 – September 7, 2008 PracticumerRamcar Inc. Treasury Department Roces Ave., Quezon City Executive SecretaryKYR International Manpower Services Unit 3-A 3rd Flr. A. Francisco Gold Condominium I 784 EDSA, Quezon City August 6, 2002 – December 31, 2004 Data EncoderInternational Data Conversion Solutions Inc. 15th Floor Summit Tower, Mandaluyong City July 13, 2001 – December 17, 2001 Crew Trainer / Jollibee Farmers Plaza Counter CrewFarmers Plaza Cubao, Quezon City September 1999 – December 1999 Cashier / Order TakerJollibee Farmers Market Farmers Market Cubao, Quezon City October 13, 1998 – March 31, 1999 ACHIEVEMENTS One of the MVP of the Quarter (2017) as a top performing agent Top 11 agent for the entire account in January and February 2017 Awarded for having a 100% Show Rate in December 2016 and January 2017 Became a Sales Auditor Best Investigator / Auditor (June – August 2014) Conducted Audit Talk for the incoming Sales team (December 2014) Received the FIRST ever account corporate commendation from a very satisfied customer (March 2011) Cluster Leader / POC for one team handling internet and phone service Rockstar Awardee for the month of April 2011 for getting a 100% QA score Top Agent for the month of March 2011 Obtained highest Scorecard for the month of March 2011 Belonged to the top 20% Helpdesk Agent (2009 – 2010) Top 5 QA Helpdesk Agent (2008) Became a Counter Crew Trainer (1999) Recognized as the best suggestive seller for the month of October 1999 REFERENCES Hadji DolorfinoChery Jade Elix Recruitment ManagerAnalyst – Operational Performance Convergys ClarkConvergys Glorietta 5 Abigael Thereze BalinaMichael Arevalo De Castro Team LeaderOperations Supervisor Convergys UP2C3/Customer Contact Channels