Shyrel Daplin Eumague

SHYREL D EUMAGUE Customer Service Representative Secure a position as a team player in a peopleoriented organization where I can maximize and utilize my skills and abilities from my customer service experience to achieve corporate goals in a challenging environment. EXPERIENCE CONTACT Danby Appliances | Customer Service Representative - March 2021 - September 2021 Purok 30 Roman Diaz St., Tasked to troubleshoot home and comfort appliances through phone and email Filed cases for warranty claim Searched stock availability to contact the dealers, retailers, and authorized service Barangay Calinan, Davao City- SKILLS depots Sutherland Global Services | Customer Service Representative MS Word June 2020 - February 2021 MS Excel MS Powerpoint Assisted customers to process payments and MS Teams make account changes Netsuite Sold iPhone products for a telecommunications company IPCloudVoice Zendesk Alorica | Customer Service Representative REFERENCE September 2017 - September 2018 TIMOTHY BRIAN NINORA Resolved customer's concerns and complaints in a timely manner Processed orders for iPhones, smartphones, tablets, and phone accessories Former Supervisor | Alorica - Teleperformance Philippines | Customer Service Representative March 2014 - May 2017 Account Receivables (At&t) Assisted customer’s rate plan, bills, and processing payments Helped to fix customers' complaints and find the right resolution Travel Expert (Expedia) Helped customers to book flights, hotels and rent a car Assisted in calling the hotel and airlines when customers wanted to make itinerary changes EDUCATION SAINT JOHN PAUL II Bachelor of Secondary Education |-st year (Undergraduate) Major in English UNIVERSITY OF IMMACULATE CONCEPTION Bachelor of Hotel and Restaurant Management |-st year (Undergraduate) Major in Marketing