Shyra Ticod

I am a motivated and detail-oriented Bachelor of Science in Computer Engineering graduate with a strong interest in IT support, technical assistance, and customer service–focused roles. My academic background has equipped me with a solid understanding of computer systems, software, hardware, networking concepts, and basic troubleshooting, which I am eager to apply in a real-world, professional environment.

During my studies, I worked on various technical projects that strengthened my analytical thinking, problem-solving skills, and ability to follow structured processes. These experiences helped me develop patience, attention to detail, and the ability to break down complex technical concepts into simple and understandable explanations—an essential skill when assisting users or customers with varying levels of technical knowledge.

Although I am at the beginning of my professional career, I bring a strong willingness to learn, adaptability, and a positive work ethic. I am comfortable working with different systems and tools, following standard procedures, and escalating issues appropriately when necessary. I also understand the importance of accuracy, data privacy, and clear documentation when handling customer or technical concerns.

In addition to my technical skills, I value effective communication and empathy when dealing with customers. I focus on understanding the concern first, acknowledging the situation professionally, and providing clear, step-by-step solutions. I believe that good customer service is not just about resolving issues, but also about creating trust and ensuring the customer feels heard and supported.

I am highly organized, open to feedback, and capable of managing multiple tasks while maintaining quality and professionalism. I am seeking an opportunity where I can grow as a professional, gain hands-on experience, and contribute to a team that values continuous improvement, customer satisfaction, and technical excellence.