Greetings!
Please find enclosed my CV, in application for your good company.
The nature of my degree course and line of work has prepared me for this position. It involved a great deal of understanding customers’ point of view, positive and negative. A wide range of skills. For one course providing excellent customer service. An understanding of the sentiments of all is always essential. I found this subject as stimulating and always a top priority for me.
I am a fast and accurate learner with a keen eye for detail and I should be very grateful for the opportunity to progress to be a part of your company. I am able to take on the responsibility of this position immediately, and have the enthusiasm and determination to ensure that I make a success of it. Rest assured that whatever position will be my priority and I will put my heart and mind to make sure that I deliver excellent service.
Thank you for taking the time to consider this application and I look forward to hearing from you.
Have a great day!
Yours sincerely,
Sunshine Leanne Joy Barrientos
Sunshine Leanne Joy Barrientos
Address: 102 Simsim Compound, Maria Basa
Pacdal, Baguio City,Philippines
Mobile Number:-
Skype id: live:shyne.barrientos23
Email Address:-
Personal Information:
Birthdate: March 31, 1989
Age: 26
Height :162.56 cm
Weight:121.45 lbs
Educational Background
Elementary Education:
Saint Louis Laboratory
Elementary School, Baguio City
Philippines,2600
Completed: 2002
Secondary Education:
Saint Louis Highschool
Pacdal, Baguio City
Completed: 2006
Tertiary Education:
Saint Louis University
BS HTM HRRM
Baguio City-
Objective:
To be a part of your company and improve my skills especially in the field of Customer Service, and improvement of the company.
I am a person who aims:
To enhance work skills developed and contribute to the success of the company.
To improve my learned profession and manage my work skills.
To be more efficient.
I am experienced in different fields but I have more experience and expertise in article writing, translation, Chat support, phone support, Email Marketing, Human Resource, Recruitment, customer service and virtual assistance, and Admin Tasks
Work Experiences:
Prime Hotel
Front Desk Receptionist
Food and Beverage Assist
February 14, 2010 – March 2011
Work Specifications:
Greets guests and checks reservations for the hotel rooms and services
Fixes check ins and checks outs
Assist for food and beverages served.
Hotel reservations, Check ins and check out for guests, Ensure that all guests are given excellent service and all inquiries and needs are given promptly.
Wish Customer Support
Customer Care Specialist
Back Office Escalations
January 2012- October 2014 Part-time job
Work Specifications:
Handles order tracking data for customers.
Answers emails regarding orders, late packages, customer complaints, and replacement or refund requests.
Ensures all emails are answered and inquiries are all taken care off.
Virtual Assistance
Secretary Online for Recruit Center
October 2013 – August 2014 Part –time
Work Specifications:
Data entry
Takes down notes for meetings and converts them to word documents.
Checks meetings, appointments, and events
Follow up calls as per request.
Emails clients, applicants, and other work related emails assigned.
Wish Products and Sales
Gender Tagging
January 2015- March 2016 Part time job
Work Specifications:
Online tagging for products to be sold
Double checks products for counterfeit or wrong tags
Sorts data and information in an organized folder and table for easy access.
Recruit Craft
Sales, Date entry and Data Scrubbing
April 2015 until February 2016
Work Specifications:
Phone Calls for raw data provided by client
Sales and product introduction to clients
Data Scrubbing for clients not interested
Data entry and update for information given by potential customers
Convergys-Baguio
Senior Customer Service Specialist
Billing and General Inquiries
Customer Care Department
June 9, 2012- March 08, 2016
Work Specifications:
Handles calls regarding company products and services.
Responds to customers inquiries and concerns on bills, promotions, and basic technical issues.
Provides resolution on queries encountered especially for billing concerns and informs customers on new products and company offers.
Amazon Seller Central
Nicholas Stocking- Owner
Customer Support and Resolutions Manager
March 2016- June 2016
Work Specifications:
Checks tracking numbers for orders
Verifies order for customers
Answers e-mails for complaints and inquiries
Calls stores for order verification
Speaks with managers in behalf of customers concerns or complaints
Checks refund validity.
Sheldon Kass
Part time Data encoder, Data Scrubber
March 2015 to May 2016
Work Specifications:
Calls leads provided and updates data base for email address and name of owner for the said company.
Greylock Resources
Telemarketer Lead
December 2015- April 2016
Work Specifications:
Checks on Agents for metrics and sales quotas.
Coaching and working on agents weakness and improvement
Admin tasks.
Takes escalations and sales calls.
Brand The Globe & Emarketing Concepts
HR & Recruitment Manager
Lead Generation Supervisor
May 2016 – March 2017
Handles Recruitment and application for Employees
Validates Documents and Requirements
Handles Interview and assessment procedures
Validates Data Provided by agents
Tracks and validate sales and escalations done
Quality analyst for sales done
Handles Team metrics and attendance
Sharp Tack Media
Executive Assistant & Recruitment Manager
March 2017 – April 8, 2018
Records minutes of the meeting
Schedules appointments for the clients.
Email Marketing for potential leads and previous clients.
Basic Word press and article writing
Handles recruitment of sales agents and writers.
Background check for new agents.
Create documents and NDA, disciplinary forms, and agent performance reviews.
Social Media Marketing duties
Admin and back office tasks.
