Shyam Sunder Chaudhary

 Curriculum Vitae Objective: Seeking a challenging position where I can provide exceptional technical assistance, diagnose and resolve complex issues, and ensure customer satisfaction. Dedicated to staying up to date with the latest technological advancements and actively contributing to the success of the organization by delivering efficient and effective support solutions. Shyam Sunder Chaudhary. Residential Address: - F -153 Lado Sarai, Contact Info: - Mehrauli, Phone:- -, -. New Delhi, 110030. e-mail: --TOTAL EXPERIENCE Cleave Global e-Services Pvt. Ltd. D- 80, Sector- 63, Noida, Uttar Pradesh, 201301. India. Joined as sales associate later promoted to Senior Customer Service Representative (Sr. CSR). Job Responsibilities: - Sales Process- Electricity for Business (E4B): Providing quotation to small and medium sized businesses in United Kingdom (U.K) for electricity needs: Demonstrated exceptional skills in attending outbound dialler calls, offering comprehensive quotes for business electricity tailored to the needs of small and medium-sized businesses in the U.K. Successfully navigated gatekeepers in various businesses, employing persuasive techniques to establish connections with the appropriate decision-makers. Assumed supervisory responsibilities, providing guidance and support to colleagues in achieving their targets, while consistently surpassing personal objectives. Facilitated seamless coordination between customers and energy experts based in the U.K., ensuring smooth communication and efficient problem resolution. Proficiently processed payments using the company's secure gateway application, maintaining accuracy and confidentiality in financial transactions. HCL Technologies. HCL Technologies Ltd. Plot No. A-104, Sector 58, Noida – 201304, India. Joined as Sr. Customer Service Representative promoted to Engineer Product Support Macy’s Credit Card (U.S Customer Service): Expertly addressed customer inquiries and concerns pertaining to Macy’s Card, sales, purchases, promotions, billing, and other product-related queries, ensuring efficient call, email, and chat resolution. Strategically managed customer interactions, striving to minimize response time while delivering concise and accurate information. Proactively identified qualified leads and executed targeted promotional email campaigns as per organizational requirements. Effectively handled customer complaints, adhering to specific regulations governing the process, and employing exceptional problem-solving skills. British Telecom (U.K Customer Service): Provided top-notch service to customers through inbound technical calls, catering to issues related to broadband (FTTE), television, router, and BT email. Conducted thorough technical troubleshooting for broadband, specifically BT Home Hub, and television concerns, offering prompt and effective solutions. Acted as a liaison between customers and on-site engineers, promptly coordinating and scheduling appointments when necessary to address reported faults. Skilfully managed customer complaints within defined parameters, ensuring fair and satisfactory resolutions aligned with company guidelines. Quatrro Global Services Pvt. Ltd. 119, Udyog Vihar, Phase I, Gurugram, Haryana, 122016. India. Joined as Technical Sales Agent: My Phone Support (Technical Sales): Demonstrated exceptional professionalism in handling inbound calls generated through the Google AdWords Campaign, assisting customers with software-related issues on their computers, printers, scanners, and applications. Effectively communicated technical solutions and provided expert guidance to resolve customer concerns, ensuring customer satisfaction and surpassing quality parameters set by the company. Proactively offered and promoted technical support packages, such as Onetime, A Year, or 3 Years, tailoring them to meet the specific needs of customers. Maintained a comprehensive understanding of the company's product offerings, policies, and procedures, delivering accurate and relevant information to customers. Exemplified strong sales skills, consistently meeting or exceeding sales targets while fostering positive customer relationships. VMAK RESEARCH AND SERVICES PVT LTD C 23, C Block, Sector 58, Noida, U.P 201301 Joined as Technical Sales Agent Job Responsibilities: - Actively sell technical plans to customers to resolve P.C related issues, adhering to the quality parameters set by the company. Engage with customers to understand their technical needs and provide appropriate solutions. Demonstrate product knowledge and expertise to effectively address customer inquiries and concerns. Collaborate with the sales team to achieve sales targets and contribute to the overall success of the company. Maintain accurate and up-to-date records of sales activities and customer interactions. Continuously update knowledge of the latest technological advancements and industry trends. Provide exceptional customer service by ensuring prompt and effective resolution of customer issues and concerns. Build and maintain strong relationships with customers to foster long-term loyalty and repeat business. Concentrix India Services Pvt. Ltd. Tower B, 5Th Floor, Dlf Infinity Towers Dlf Cybercity, Gurugram, Haryana, 122002. Microsoft Project, Planner, Teams, Outlook: Technical Support Summary: Offer expert assistance and troubleshooting for Microsoft 365 products and services, resolving installation, configuration, usage, and compatibility issues. Manage and resolve customer-reported incidents within defined service level agreements, analysing and escalating complex problems when necessary to minimize downtime and maximize productivity. Effectively communicate with customers, gathering information, providing updates, and delivering solutions or workarounds in a professional and customer-centric manner. Contribute to knowledge sharing and documentation by creating and updating technical materials, sharing best practices, and enhancing overall service quality and efficiency. Proactively monitor and maintain the Microsoft 365 environment, identifying and addressing potential issues and ensuring up-to-date security and system functionality. Collaborate with cross-functional teams to investigate and solve complex technical issues, participating in root cause analysis and implementing permanent fixes. Stay current with Microsoft 365 technologies, certifications, industry trends, and best practices to provide effective support and guidance. Prioritize customer satisfaction through active listening, empathetic support, and timely issue resolution, seeking feedback for continuous improvement and an enhanced customer experience. Educational Qualification: - Passed 10th From Montfort School, Baghty, Wokha (Nagaland) 797111. Passed 12th from Digboi College, Digboi (Assam) 786171. Graduated from Manipur Open University(B.A). Other Qualifications:- BK1 Training at HCL Technologies BPO Services, (Training accessed by Mr.Bikram Kumar). Knowledge of Computer, Microsoft Office 365, Software and Applications. Attended basic Excel Training at HCL Technologies BPO Services. MS-900 Microsoft 365 Fundamentals Certification. Personal Information:- Fathers Name:- Late. Sh. Motilal Chaudhary Permanent Residence:- Village-Kelhanpur, Bendoul, Bihta, Patna (Bihar), 801112. Marital Status:- Married Date O Birth:- - Languages Known:- English, Hindi Place:- Date:- Shyam Sunder Chaudhary.