Shweta Saxena

Shweta Saxena Technical Writer DITA XML, Markdown and API Documentation certified Technical Writer with 11+ years of experience. Extensive industry experience in Product Management, Product Documentation, Software Quality Management, and US Healthcare Domain. Experience Contact Phone - Email - Address Faridabad, Delhi - NCR, India Education- Bachelor of Technology (B.Tech) Ajay Kumar Garg Engineering College, Ghaziabad, India Specialisation: IT Expertise & Skills Product documentation and Management DITA XML Pendo Guides Markdown JIRA Confluence ZenDesk API Documentation US Healthcare Domain Postman Wikis MS Visio HTML, XML, CSS, JavaScript Project Management Tools - Asana, Trello Basics of C/C++, JAVA, SQL Languages Hindi English February, 2024 - Present Company Name l Egnyte Info India Pvt Ltd (Remote) Technical Writer Authoring, reviewing, and publishing external end-user Facing HelpDesk articles, technical blogs, internal technical guides, Pendo guides for customer success and marketing teams across 20+ products Release notes documentation and publishing Working with UI/UX team to author, proof-read, and review UI text Requirements planning and documentation with Product Managers and Product Analysts Tools in Use: Jira, Confluence, DITA XML, Pendo, ZenDesk, MS Office, Google Docs August, 2021 - January, 2024 Company Name l Garage Platform India Pvt Ltd (Remote) Technical Writer/Business Analyst Technical documentation for US Healthcare product using DITA XML, Markdown – Atom, MS Visio, MS Office API Documentation using Postman for Mobile Apps Product and business requirements document, technical reports, project plans, user guides Requirements analysis and documentation Product training April, 2016 - July, 2021 Company Name l Freelancer (Remote) Technical & Content Writer Worked as a Freelancer for Midas Touching Consulting, Project Pro, Nerdyturtlez, B&M Global Solutions, Datamatics GlobalServices Limited, Deosi Articles, whitepapers, research paper, and blogs on Cloud Computing, Microsoft Azure, AWS, Big Data, Artificial Intelligence (AI), MachineLearning, Cybersecurity, Blockchain, Waterfall and Agile SDLC Proofreading and Content Editing, Dissertations and thesis on Project Management Planning, Qualitative analysis and literature reviews Project Management - PMBoK, Agile methods, PRINCE2, MS Project – Gantt chart Referencing Styles: Harvard, MLA, APA, Chicago & IEEE July, 2013 - March, 2016 Company Name l Dell International Services Sr Associate - Quality Manual testing in US Healthcare Payer domain Test planning, creation, and executionfor CHPA iKA Systems, Claims835/837, HIX Mobile App, Blue Cross Blue Shield Claims Systems Defect logging and tracking using Bugzilla X12 Certifications Technical Writing: How to Write using DITA XML – JPDocu School of Technical Writing, 2022 Markdown: Github Pages, Websites, and Blogs using Markdown API Crash Course: How to Create, Test, and Document your APIs – Nezam Academy, 2023 HIPAA Certification for Business Associates, 2023 ISTQB Certification for SoftwareTesting Files,