Shweta Melwani

SHWETA MELWANI Strong sales professional with a Bachelor of Business Administration (BBA) focused in hospitality and tourism .Results-oriented professional with 5+ years of experience and a proven knowledge of brand management, client relations, and client relationship management. Veteran professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Always working to enhance revenue and boost customer satisfaction. Contact Work History Address 2019-08 - Retail Sales Manager Hyderabad, Telangana, 2020-05 Dineout by Times Internet Limited, Hyderabad 500029 1.Business Development for Gourmet Passport, Phone which is a restaurant membership program in - 2,000 restaurants across India. E-mail 2.In charge of sales, product, growth, marketing, - experiences, and strategy for the business. om 3.Day by day, building India's most gourmet restaurant subscription program. LinkedIn 4.Exceeded sales goals and accomplished https://www.linkedin.com business objectives by inspiring staff and /in/shweta-melwani- promoting target products. 5.Offered hands-on assistance to customers, Skills assessing needs and maintaining current knowledge of consumer preferences. Business Development Customer 2018-02 - Senior Community Manager 2019-05 91 Springboard, Hyderabad, Telangana satisfaction Interacting with the coworkers and being their People ‘go-to- person' in the hub,responsible for Management handling their queries and solving any issues Public Handling smooth operations and managing Relations facilities of the hub to ensure customer Sales that they may face. satisfaction. Building Community Managing basic administration (right from Partnerships anything like handling internet issues to invoicing, billing, accounting, etc.) Introduce Languages co-working and other 91springboard services English tracking and maintaining this data to to leads who visit the hub, and periodically contribute towards business development. Hindi Strengthening the community through networking and making active connections. French Managing the events calendar to ensure a Sindhi constant ow of the same and leading them to execution. Manage outreach channels (social media, mailing list, etc.) to spread the word about all 91springboard initiatives especially events . Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location Conduct periodic review and revision of base building documents. 2016-07 - Community Operations Specialist 2017-11 Uber, Hyderabad, Telangana Triage issues and escalate them when necessary. Documentation and revamping data as and when required for better understanding. Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences. Developed team communications and information for meetings. Built partnerships with related organizations to develop support and gain greater attention for important issues. 2016-02 - Sales Manager 2016-06 Grofers, Hyderabad, Telangana Manage end-to-end client relationship including pitching, negotiation, contracting, billing / invoicing, payment collection, and troubleshooting Effectively search prospective clients and generate sales leads specializing in segments of Food and Beverage outlets and Household Needs. Manage business development,sales and service delivery for corporate and prepare and pitch presentations to prospective clients. Created effective strategies to target new markets after researching and analyzing competitor behavior. Improved sales processes to streamline customer acquisition and onboarding strategies. Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure. 2015-06 - Sales Executive 2015-12 Taj Hotels Resorts and Palaces, Hyderabad, Telangana Manage business development,sales and service delivery for corporate and prepare and pitch presentations to prospective clients. Manage Public Relations and maximize revenues in different segments. Negotiate Guest room rates,meeting room rental,function space and hotel services within approved booking guidelines. Establish Client base of Socials and Corporate Businesses through outside and inside sales to secure business for the hotel to ensure to predetermined sales expectations are met and exceeded. Targeted new markets and increased sales through proactive sales and negotiation techniques. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. Education BBA: Hospitality And Tourism Management JNTU - India Additional Information Completed 2 internships of 3 months each one in Human Resources and One in Event Management. Interests Reading, Cooking, Travelling