Shureese Reyes
2119 E. Ellicott St., Tampa, FL 33610 ·--· /www.linkedin.com/in/shureese-reyes-a/ ·-Seeking a position where excellent analytical and technical skills can be utilized to improve the company’s profitability.
Experience
December 2019 – PRESENT
COLLECTIONS SPECIALIST, nORTH aMERICAN rOOFING
Pull and update AR Aging report to identify and correct billing issues that is preventing clients from paying.
Contact customers via email and phone for payment status or delinquent accounts.
Coordinate with account manager, billing and cash applications on the resolution of process issues with delinquent accounts.
Retrieve close out documentation from service, warranty, production, sales and permitting for clients to resolve delinquent account issues.
Create and implement corrective action plans for delinquent accounts.
Prepare month end collection detailed reporting with balances by aging category, notes, trending charts, and recommendations of attorney involvement and/or write off.
Perform cash receipt application for checks, wires, credit card and ACH payments.
Schedule and lead collection meetings with Service team and Production team as needed on trouble accounts to determine resolution.
Cross trained in the cash application and cash deposit processes.
Imported and posted invoices daily in the accounting system.
January 2018 – November 2019
Associate Billing Analyst, Greenway Health
Process customer invoices from sales fulfillment transactions within Greenway’s financial systems.
Review customer sales contracts to determine/confirm invoice information.
Perform administrative functions as needed to ensure proper supporting documentation.
Research customer’s accounts and confirm that their assets and invoicing is set up correctly.
Process credits on account when client’s older assets have been decommissioned.
Accounts Receivable Associate, Greenway Health
Reach out to assigned clients by phone or email regarding their past due balances.
Negotiate payment arrangements with clients that cannot pay their balances in full.
Research and resolve payment discrepancies.
Process credit card and/or check payments by phone
Process account reconciliations when requested.
August 2012 – January 2018
Senior, Billing and Collections, CareCentrix
Research and resolve complex credits on accounts, working a minimum of 45 accounts daily.
Demonstrated ability to coach other representatives on the team.
Audit the work of other representatives.
Generate manual refunds to insurance companies.
Collector, CareCentrix
Audit invoices and determine which party should receive a refund.
Key adjustments in the system that were within by threshold.
Patient Account Services, CareCentrix
Answer inbound calls from patients regarding the bills they are receiving from CCX.
Explain to patients their out of pocket cost prior to the rendering of their services.
Created itemize statements and sent them out to patients.
Process credit card payments made over the phone and received by mail.
Participated in Ulysses training for customer service and received national certification.
July 2011 – August 2012
Concierge Representative, Freedom Health Plans
Answer 60 - 70 inbound calls a day from Medicare members and providers.
Advised members and providers of the benefits and copay/coinsurance for services.
Answer questions regarding claims.
Work on special projects when needed.
March 2010 – June 2011
Student Finance Representative, Everest University Online
Review financial applications and disclosure statements for completeness and accuracy.
Inform students of their financial obligation, the institutions financial options, and financial policies and procedures as related to their educational expenses.
Education
BACHELOR OF SCIENCE, University of Tampa
