Shuntoria Reid

SHUNTORIA REID Versa'le Technologist | So3ware Developer | Data Engineer | IT Support & Design Enthusiast LinkedIn | GitHub | Contra | PorDolio | Behance PROFESSIONAL SUMMARY Mul'talented and results-driven professional with 7+ years of experience across so3ware development, data engineering, and IT support complemented by 15 years in customer service and sales. Adept at bridging technical execu'on with people-focused communica'on, I bring a holis'c understanding of user experience, problem solving, and opera'onal excellence. Currently advancing my crea've and technical range as a beginner graphic designer, I m expanding my skillset through hands-on design projects and brand storytelling showcased on my Contra and Behance profiles. I thrive in dynamic environments that challenge me to build, test, and design blending technology, crea'vity, and client collabora'on into every project. EXPERIENCE So3ware Developer Uteest (Remote | Oct 2021 Present) Executed usability tes'ng across mul'ple applica'ons, iden'fying and documen'ng 50+ high-priority issues. Designed and implemented automated tes'ng tools, improving efficiency by 25%. Delivered 15+ projects on 'me with a 98% success rate in detec'ng and resolving pre-release issues. Freelance Data Engineer Upwork (Remote | Jul 2022 Dec 2025) Built scalable ETL pipelines integra'ng APIs, web services, and databases. Developed data models using NoSQL and Big Data tools (Hadoop, Hive). Automated analy'cs workflows with Git and Python (pandas, NumPy, scikit-learn). Applied clustering and forecas'ng models to generate ac'onable insights. Outbound Sales Representa've Faneuil Inc. (Remote | Mar 2023 May 2025) Averaged 300 400 outbound dials daily, conver'ng 24+ appointments per shi3. Maintained compliance and achieved 100% of performance metrics. Technical Support Specialist teleNetwork (Remote | Oct 2018 Oct 2023) Diagnosed and resolved 200+ customer issues weekly with a 95% sa'sfac'on rate. Delivered 'er-one troubleshoo'ng and live chat/email resolu'ons. So3ware Engineer Intern Revature (Remote | Jul 2015 Jun 2020) Assisted in developing and tes'ng commercial web applica'ons. Supported agile teams in product feature crea'on and tes'ng. Sales Associate 7-Eleven (Greenwood, SC | Jan 2015 Dec 2018) Increased sales by 20% through upselling and product placement. Achieved 95% customer sa'sfac'on through proac've service and communica'on. EDUCATION Bachelor of Science in Computer Science Full Sail University (Remote | Jan 2019 May 2023) Coursework: Programming (Java, Python, C++), Algorithms, Opera'ng Systems, Databases, AI, HCI, and Informa'on Security. CERTIFICATIONS Full-Stack Web Development Technical Interviewing Cer'ficate Engineering Cer'ficate Udacity BloomTech Computer So3ware TECHNICAL & CREATIVE SKILLS Languages & Tools: Java, JavaScript, Python (pandas, NumPy, scikit-learn), SQL, Git, HTML, CSS Frameworks: Hadoop, Hive, Flask, React (learning) Tes'ng: Manual & Automated Tes'ng, QA, Bug Tracking Design & Branding (Beginner): Adobe Illustrator, Photoshop, Canva, Figma So3 Skills: Communica'on, Leadership, Problem Solving, Time Management Customer Rela'ons: Troubleshoo'ng, Outbound Sales, Client Reten'on