Shun Albert Castres Waniwan

SHUN ALBERT WANIWAN VIRTUAL ASSISTANT SKILLS SUMMARY Client Communication Appointment Setting Time Management PERSONAL PROFILE Reliable and detail-oriented Virtual Assistant with a background in customer service, technical support, and lead generation. Adept at managing inboxes, social media scheduling, and general admin tasks. Trained as a medical virtual assistant and currently focused on supporting creative entrepreneurs and small business owners with their daily operations. WORK EXPERIENCE LEAD GENERATION SPECIALIST Customer Service Administrative Assistance Data Management Customer Service TOOLS Practice Fusion Zendesk Shopify Microsoft Office Slack Canva Google Workspace Call Tools Apploye SIMPLE| 2025 Conducted cold calls to business owners for website design services Qualified leads, set appointments for the sales team. Researched local businesses online to identify prospects MEDICAL TECHNOLOGIST ECMDC, DOH-DCHD| 2021 - 2025 Performed laboratory tests, analyzed specimens, and ensured accuracy in diagnostic results to aid in patient care. Maintained quality control, compliance with laboratory standards, and proper documentation of medical records. CUSTOMER SALES REPRESENTATIVE TECHNICAL SUPPORT REPRESENTATIVE Teleperformance Davao | Awesome OS |- Troubleshoot connectivity issues Assist device setup Resolve service interruptions Handled inbound, outbound calls and emails Resolve order issues EDUCATION HISTORY San Pedro College-Davao Bachelor in Medical Laboratory Science Tenor Representative, San Pedro College Choral Member, Society of United Lab Scientists Member, National Service Reserve Corps