SHULAMMITE SALAU
41 Oluwalogbon Street, Lagos, Nigeria
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www.linkedin.com/in/shulammite-salau
-SUMMARY
● Dedicated and customer-focused professional with over two years of experience in customer relations
and service excellence.
● Proven ability to handle complex customer inquiries and resolve issues with empathy, clear
communication, and a positive attitude.
● Skilled in managing high volumes of calls, emails, and chat inquiries, ensuring timely and accurate
responses to customer needs.
WORK EXPERIENCE
Virtual Assistant
October 2024 - Present
Ink Raccoon – Lagos, Nigeria
● Handled email correspondence, including drafting professional responses, organizing inboxes, and
maintaining prompt communication with clients.
● Coordinated project timelines by setting clear milestones, monitoring progress, and implementing tools like
Trello to ensure on-time delivery.
● Maintained task accountability by tracking deadlines, sending reminders, and proactively addressing
potential delays or conflicts within work hours and outside.
Canvasser
February 2024 - August 2024
Pharmacy Plus Limited – Lagos, Nigeria
● Conducted door-to-door sales campaigns to promote pharmaceutical products and services.
● Educated potential customers about health related products and their benefits.
● Achieved and exceeded monthly sales target through effective communication and persuasion techniques.
Customer Service Representative
March 2022 - September 2023
Eat N Go Limited – Lagos, Nigeria
● Ensured a positive customer experience through clear communication and excellent phone etiquette.
● Handled incoming calls, emails, and chat messages from customers, providing accurate information and
addressing their concerns promptly.
● Collaborated with team members to ensure smooth operations during peak hours.
EDUCATION & CERTIFICATION
ALX Africa
Virtual Assistant Training
● Administrative Support Skills
● Communication and Collaboration
● Project and Task Management
Krelis Legacy College
Secondary School Leaving Certificate (SSCE)
September – November 2024
September 2014 – July 2019
SKILLS
● Computer Skill
Experience and ability to work with various computer and mobile software including:
1. Microsoft Office Suite (Word, Excel, Powerpoint)
2. Google Workspace (Docs, Sheets, Slides, etc.)
3. A.I. Tools (ChatGPT, Claude AI, Copilot)
● Communication Skill
● Problem Solving Skill
● Empathy
● Time Management
● Adaptability
● Flexibility
REFEREES
● Michael Aninyem-
● Samson Martin-
● Rotimi Somide-
