Erhumwunsee Shulammite
VIRTUAL ASSISTANT/CUSTOMER SUPPORT SPECIALIST
--http://word/https://www.linkedin.com/in/osas-shulammite-erhumwumsee-
Detail-oriented and customer-focused professional with a strong background in customer support and administrative tasks. Proven ability to provide exceptional customer service, resolve issues, and maintain accurate records. Proficient in Microsoft Office Suite and experienced in managing administrative operations. Seeking a Virtual Assistant/Administrator position to leverage expertise in ensuring seamless customer interactions and delivering outstanding service.
Microsoft office - Word, Excel, Powerpoint, Teams
Google Workspace - Google Drive, Docs, Sheets, Slides, Meet
Basecamp, Trello, Slack
Communication tools - Slack, Zoom, Skype
Internal and Public Communication Time management Adaptability Attention to detail Improvisation
Bachelor's degree Physiology,
University of Benin
2019
●Jobberman soft skills training
● IIDE Digital marketing fundamentals
● ALX VIRTUAL ASSISTANT
Avaliable upon request
Virtual Administrative Assistant - Mobicure Intergrated Solutions Limited
January 2022 - June 2023
Managed executive schedules, coordinated appointments, and organized travel arrangements.
Handled administrative tasks, including data entry, document preparation, and email correspondence.
Provided virtual support to various departments, improving overall workflow efficiency.
Assisted in organizing virtual events and meetings, ensuring seamless communication among participants.
Supported daily administrative operations, managed correspondence, scheduled appointments, and handled phone inquiries.
Maintained organized customer records, prepared reports and presentations, and contributed to improved workflow and productivity.
Managed office supplies, tracked inventory levels, and placed orders as needed.
Administrative assistant -
International Breweries
November 2020 - May 2021
Acted as a vital liaison between customers and the company, ensuring smooth communication and prompt resolution of customer issues.
Delivered expert assistance to customers through various communication channels, ensuring high-quality service and customer satisfaction.
Maintained accurate customer records using strong data entry skills, efficiently managing customer inquiries and requests.
Collaborated with cross-functional teams to resolve complex customer issues, contributing to enhanced service quality.
Generated reports to track customer support performance, identifying areas for improvement and implementing proactive solutions.
Demonstrated flexibility by adapting to variable shifts, ensuring continuous exceptional service to customers.
