Shulamite Chinaza Nwaduhu

SHULAMITE CHINAZA NWADUHU-|LinkedIn Virtual Assistant|| Customer Service|| Data Analyst PROFESSIONAL SUMMARY A detailed-oriented Virtual Assistant and Customer Professional with six years of experience providing exceptional support and ensuring projects are completed on time and with great precision. I strive in fast paced virtual environments by following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs arise. Focused on providing top-notch client support, solution provision to ensure customer loyalty and business growth. Skilled in Data entry with high accuracy, fast paced typing and attention to details. RELEVANT SKILLS Virtual Assistance/ Administrative Duties ● Good -working knowledge of communication and workspace management Tools: Zoom, Loom, Slack, Click-up, HubSpot, Intercom, Zendesk, Freshdesk, Trello, Asana, Monday.com, Google suite. Etc. ● Maintains a detailed calendar to coordinate schedules, tasks, appointments, book a meeting with these tools: Calendly, Acuity, Pick- time, Doodle, ● Ensures office equipment runs smoothly and properly. Manages the applicable inventories, orders and supplies. ● Good knowledge of report writing, research and recommending efficient and industry -related findings. ● Transcribing data from source documents using standardized procedures and data recording devices and recording data for research personnel evaluation. ● Performs other administrative duties, data management and support to enhance the smooth running of the organization. Customer Service ● ● ● ● Upsell Achieved Built -back customer trust. achieved vendor of choice from 30% to 40% engagement. Provides outstanding customer service. Data entry and processed orders for multiple clients exceeding all customer service expectations. Consistently recognized for the quality and timeliness of reports. Attention to details. Exemplary customer service delivery and team- player attitude. Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support., while keeping tabs on client’s needs. Activities and expectations to ensure satisfaction for client retention. DATA ENTRY/ANALYST ● ● ● ● ● ● ● Keeping records of customer interactions or transactions. thoroughly recording details of inquiries. Protecting callers' personal information by following exact protocols for typing conversations. Answering telephone calls. recording accurate messages and relaying to designated staff. Recording data available through use of recording charts. annunciator systems and other monitoring devices in accordance with standard operating procedures. Maintaining financial records by counting cash and recording tips at the end of shift. Opening of customer accounts by recording account information into job- related software. Transcribing data from source documents using standardized procedures and data recording devices. REMOTE SALES ASSISTANT ● ● ● ● ● Conducted cold calls to potential leads across Canada to introduce company services and qualify prospects. Generated and managed a pipeline of 100+ leads weekly, resulting in increased appointment bookings. Tracked outreach and lead status using Google Sheets, ensuring accurate records and follow-up actions. Maintained a consistent outreach schedule, achieving a response rate of over 25%. Collaborated remotely with the sales team to refine call scripts and improve lead conversion strategies. REMOTE SOLAR APPOINTMENT SETTER -B2B OUTREACH ● ● ● ● ● Used Vicidial to make 80–100 outbound B2B calls daily, reaching out to solar companies across the U.S. Pitched engineering and support services tailored to solar industry needs, focusing on value and technical relevance. Identified qualified prospects and scheduled appointments with interested companies for followup by the engineering sales team. Delivered persuasive, scripted pitches while addressing concerns and communicating service benefits professionally. Maintained accurate call logs and lead statuses within the Vicidial system. WORK HISTORY 02/2025 to 05/2025 Remote Solar Appointment Setter Independence Engineering, USA (Remote) 09/2024 to 12/2025 Remote Sales Assistant Rafat Waste Management, Canada (Remote) 01/2023 to 06/2024 Customer Support/Front Desk Officer. Sound Education Ambassadors. 01/2012 to 12/2017 Data Entry Officer Multipro Enterprises Limited EDUCATION Enugu State University of Science and Technology. Enugu, Nigeria. Bachelor of Science (BSc). September 2018 - August 2022. CERTIFICATIONS ● ● ● • • Digital Witch IT Support Community Certificate issued in August 2024. Google Ads App Certificate issued in July 2024. Alison Certificate on Business Analysis fundamentals issued in July 2024. ALX Virtual Assistant Certificate of Achievement issued in October 2024. Digital Dreams ICT Academy- Diploma in Data Analysis (Distinction)January 2025