Shulamite Chinaza Nwaduhu

Shulamite Chinaza Nwaduhu. VIRTUAL AND ADMINISTRATIVE ASSISTANT CUSTOMER SREVICE REPRESENTATIVE LEAD GENERATION AND DATA ANALYST About me Hello! My name is Shulamite - a versatile and detail-oriented Virtual Assistant, Lead generation and Appointment setting with 3 years of experience, providing exceptional support and ensuring projects are completed on time, with great precision and delivering exceptional customer experiences. My expertise has benefited , founders, established brands, innovative startups and C-Suite executives providing premium services that drive growth, productivity, and goal achievement. My proficiency in utilizing CRM tools like Hubspot & Zendesk and Appointment Scheduling tools like Calendly and Picktime has enabled me to efficiently organize and streamline workflows, drive productivity and achieve strategic goals. Skills and Services CALENDAR MANAGEMENT EMAIL MANANGEMENT PROJECT MANAGEMENT TRAVEL MANAGEMENT CRM & WORKFLOW AUTOMATION APPOINTMENT SETTING EXECUTIVE VIRTUAL ASSISTANT ADMINISTRATIVE VIRTUAL ASSISTANT CUSTOMER SUPPORT INBOX MANAGEMENT LEAD AND DATA ANALYSIS Software in Details CRM Tools Hubspot Zendesk Intercom Freshdesk Project Management Tools Trello Asana Notion Monday.com ClickUp Other tools Google Suite Microsoft Suite Canva Zoom Slack Apollo.io Lemlist Priceline Yelp Booking.com Zillow EMAIL MANAGEMENT Responding to emails Inbox categorization into folders and labels Email scheduling, filtering, unsubscribing and spam management Follow-up on correspondences Notifying client about important emails. Customer Service and CRM Automation Timely ticket resolution in Hubspot, Zendesk, Freshdesk and Intercom Responding to customer’s inquiries Customer follow-up Collecting feedback and insight to improve services Workflow automation in Hubspot and Zendesk CRM Appointment Scheduling Coordinating and scheduling appointments, meetings and events Sending timely reminders and notifications to attendees Optimizing client’s schedule to maximize productivity. Identifying and resolving scheduling conflicts TRAVEL MANAGEMENT Prepare Travel itineraries Book flights Book hotels Arrange Airport pickup Car rentals and many more. Project management Project planning and Tracking using Project Management tools like: Asana, Trello, ClickUp, Monday.com and Notion. Task prioritization and management. Facilitating team collaboration. Workflow automation and deadline reminders.