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Bangalore, India
SHUBHANKAR ROY
SNAPSHOT
A globally experienced, results oriented, techno-functional senior IT professional with over 10
years of total experience, spanning IT infrastructure project delivery and management and IT
operations.
Experienced professional with a career span of over 10 years in IT with exposure to Projects,
Delivery, Operations, and People enablement
Demonstrated expertise in defining project processes, framework, and governance
EXEXUTIVE
SUMMARY
Established credibility in managing end-to-end small, medium, and large IT infrastructure
projects and programs in Asia-Pacific, Europe, Africa, Latin America, and North America
Proven capability in driving engagement with business executives and key stakeholders as
part of service delivery improvement initiative
Provided technical leadership, incident and problem management to Network Operations
team
Oversee planning and rollout of Network Infrastructure from Bangalore Delivery office
Designed and developed Solutions according to customer requirements.
Demonstrated expertise in driving IT infrastructure projects for global regions from Bangalore
Delivery office
Streamlined processes that reduced manual hours generating US $10K in annual savings
Rich experience in engagement with key stakeholders globally to improve service delivery of
projects.
Awarded “Star Performer” & “Team player award” for driving Unification of Infrastructure
program and driving various end-to-end projects in Europe-Africa and USA.
CURRENT ROLES &
RESPONSIBILITIES
Single-handedly created an on-boarding manual for new hires
Provided successful technical leadership of Network and VoIP teams.
Lead communications for Network Operations in the areas of Incident and Problem Management.
Project driven from Bangalore delivery office grew from 27% to 33%, ticket closure rates
increased by 22%, recurring issues brought down by 16%.
Led the WAN calling rollout between EMEA & APAC to US offices of Monsanto, yielding a savings
of US$900K.
Oversaw CI initiatives (Single Number Reach & VPN Local Authentication) for efficient functioning.
Extended Leadership panel member for Ankuran(GET hiring) program
Associate( 2016 – Present), Riverbridge Ventures
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Research, engage with and evaluate edu-tech and agri-tech startups that need
enabling and scaling.
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Partner with mentors to create Ecosystem for edu-tech startups.
Analysis of VR(virtual reality) space and prepare offerings for a VR Solutions
provider.
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Project Delivery (2012 to 2016), Monsanto
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WORK EXPERIENCE
Drive medium, and large IT infrastructure projects and programs with varying
complexity for APAC regions
Expertise in planning and implementing projects such as Network and server
provisioning, site moves/expansions/retirements, data center commissioning &
decommissioning, integrating acquired assets to company environment, adoption
of new technologies, piloting, and proof of concept initiatives.
Dissemination of processes, increasing awareness, training, preparing adoption
strategy, driving change, etc
Operations Support & Management(2010 to 2016), Monsanto
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Engagement with regional IT stakeholders in Asia Pacific, Europe, & Africa
Understand service quality, seek feedback, and assess process/service gaps
Build service improvement plan and prepare execution approach
Manage escalations, oversee and guide the technical team on these engagement
initiatives
Document and report metrics to stakeholders
Operations IPT (2010), Align Communications
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Technical leadership of Cisco Unified IPT Infrastructure.
Remedy problem and change management and in charge of feature rollouts.
Resource capacity planning for off hours support and scheduled maintenance
activities
Engage with client teams to ensure spectacular Customer experience.
Network Analyst (2007 -2010), Accenture
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Consulting on VoIP solutions, Proof of Concepts and Network Audits.
Scaled and managed a client’s CDN Infrastructure.
Network Engineer (2006 to 2007), Corliant
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Designing, provisioning and troubleshooting of Cisco Unified Communications
infrastructure for various clients.
Customer Service Executive (2003) ITC Infotech
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Handled issue resolution and escalations for printing solutions manufacturer
Lexmark.
TECHNICAL EXPERTISE
Application – MS Project, SharePoint, Remedy ITSM, SolarWinds, BMC BladeLogic, CiscoPrime.
Infrastructure – LAN/WAN, Cisco data & VoIP Systems, Data Center operations, Dell hardware, etc
Other Technologies - UNIX, VMWare
CCNA (R&S and Voice) and CCVP
Cisco, USA
EDUCATION &
CERTIFICATIONS
Advanced Certificate in Management
[Part of Phd in Business Administration from AIMA-AMU]
2014
AIMA, India
Master of Science in Electrical and Computer Engineering
2006
Wichita State University, USA
B.E. in Electrical & Communications Engineering
2002
VTU, Belgaum, Karnataka, India
INTERESTS
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An avid reader with interests spanning AI, IoT, Digital Marketing and Behavioral finance.
