Shubham Sharma

I am an experienced Inside Sales and Business Development professional with over 5 years of success driving revenue, leading high-performing teams, and optimizing sales operations—primarily in the edtech and SaaS sectors. Most recently, I served as a Manager – Inside Sales at Testbook.com, where I led a team of 40 full-time employees and 200+ freelancers, delivering consistent performance with a 95%+ client satisfaction rate.

During my tenure, I managed key communication channels across social media, email, and telephony, and was instrumental in building partnerships with top engineering institutes. These collaborations generated over 2000 high-quality leads, contributing to more than ₹4 Cr in revenue with an average order value of ₹20,000. I also played a pivotal role in creating and scaling a high-AOV inside sales team to support business spikes during peak academic seasons.

Prior to this, I worked with Unacademy, where I implemented a new sales workflow using LeadSquared, improving conversion rates from 5% to 7%—well above industry standards. I also coordinated with cross-functional teams to streamline CRM processes and enhance the overall customer journey. From managing complex telephony systems like Ameyo to diving into analytics platforms like Tableau and Power BI, I’ve always brought a tech-forward, data-driven mindset to my work.

At this stage in my career, I’m looking to bring my leadership, strategic thinking, and operational expertise to a dynamic organization where I can drive sales growth, improve customer experience, and contribute to long-term business success.

I pride myself on being a collaborative leader who thrives in fast-paced environments. I believe in leading with empathy, fostering strong team culture, and building systems that scale. Whether it's optimizing CRM processes, mentoring new team members, or identifying new growth channels, I’m always focused on driving impact through smart execution.

I’m currently exploring new opportunities where I can apply my skills in a meaningful way—and I’m open to roles in inside sales, business development, CRM management, or growth strategy across industries like edtech, SaaS, and beyond.