Shubham Ninawe

“A satisfied customer is the best business strategy for all."-Michael LeBoeuf

This quote resonates deeply with my journey from an aspiring electrical engineer to a customer-centric role and eventually into people management.

Navigating this transition has felt like embarking on a thrilling adventure. As I blended my technical skills with a deep understanding of customer needs, I discovered that true success in business goes beyond equations—it's about nurturing relationships and guaranteeing unmatched customer satisfaction.

As a dedicated customer service manager, I am passionate about nurturing our employees, empowering them to do meaningful work, and equipping them with the skills necessary for their future roles. A motivated employee is directly proportional to customer retention.

Over the past 7 years, I've mentored over 500 associates, fostering a culture of continuous improvement and excellence, which has resulted in remarkable achievements and promotions within the team.

Collaborating closely with cross-functional stakeholders and using a structured approach called DMAIC, I’ve identified areas for individual and team development, leading to a significant reduction in defects by 514 bps over a span of nine weeks.

Moreover, my commitment to effective coaching has resulted in an 82% success rate in performance management for underachievers, elevating other quality standards, and fostering open communication within the team.

When not working, you'll find me chilling with my pet, engaging in fitness activities, and exploring the world of gaming. Recently, I've also developed a passion for yoga, finding it a rejuvenating hobby.

Seeking a manager to inspire teams and achieve collective success through collaborative leadership? Let's connect!