Shubham Mudliar

Shubham Mudliar 7/6 Sector 25 Pradhikaran Nigdi pune- |- OBJECTIVE Motivated and customer-focused MBA student specializing in Human Resource Management, with hands-on experience in sales, retention, and quality assurance at Tech Mahindra. Seeking to leverage strong communication and problem-solving skills in a dynamic organization where I can contribute to customer satisfaction and organizational growth. EXPERIENCE January 2022 - August Tech Mahindra Pune 2022 Advisor - Retention Department Worked to retain customers by addressing service concerns Resolved issues and encouraged continued service usage Met retention goals while maintaining service quality July 2024 - Present Tech Mahindra Pune Advisor - Sales Department Engaging with customers to promote and sell products/services Meeting daily and monthly sales targets through effective communication Handling customer inquiries and providing tailored solutions Using CRM tools to manage leads and update customer records Quality Role (Informal) July 2024 – Present Currently performing quality assurance tasks alongside sales responsibilities Role not yet formalized on paper; expected to be officially documented within 3-4 months EDUCATION 2017 Vidyanand Bhavan English Medium School, Pune SSC 49.40 2019 Amrita Vidyalayam HSC 63.38 2022 Pratibha College of Commerce & Computer Studies, Pune Bachelor of Commerce 69.68 2023-Present SNG College, Pune - Savitribai Phule Pune University (SPPU) MBA in Human Resource Management SKILLS Customer Relationship Management (CRM) Sales and Retention Strategy Communication and Interpersonal Skills Problem Solving and Conflict Resolution MS Office (Word, Excel, PowerPoint) Time Management and Teamwork INTERESTS Exploring new sales and marketing strategies Playing cricket and staying active LANGUAGES Hindi, Marathi, English