Shubham Arora

SHUBHAM ARORA ASSISTANT MANAGER - OPERATIONS CONTACT --New Delhi, India EDUCATION- PUNJAB TECHNICAL UNIVERSITY Bachelor of Technology Mechanical SKILLS Project Management Public Relations Teamwork Time Management Leadership Effective Communication Critical Thinking Problem Solving Abilities Customer Service Scheduling and Coordination Inventory Tracking and Management Employee Supervision Task Prioritization LANGUAGES English (Fluent) Hindi (Fluent) PROFILE Dynamic operations leader with proven success excelling in team management and client relations. Adept at resource scheduling and strategic planning, enhancing application growth and customer retention. Strong communicator and decision-maker, skilled in multitasking and employee supervision, driving efficiency and productivity in fast-paced environments. WORK EXPERIENCE Nexom Technologies Assitant Manager - Operations Dec, 2021 - Dec, 2022 Managing the team and the scheduling/ aligning the resources according to the task and availability Responsible for resource onboarding and managing initial joining Preparing Monthly and Weekly task reports Responsible for email marketing to prospective clients for services Client relationship management and client coordination Making new strategies for application growth and research on competitors Coordinate with team in USA and Uganda Working on invoices, handouts, etc Working on data of products Matrix Sales Corporation Team Coordinator Aug, 2018 - Dec, 2020 Responsible for managing team and clients of Matrix Assigning the role and task to the team and managing the leave roaster Scheduling the team or backup incase of non-availability of other team member Keeping up the communication with clients and ensuring the timely response and delivery Managing the invoices Checking for the weekly and monthly sales and working on the strategies to increase the same Updating manager and director about the same PERSONALITY TRAITS Big Picture Thinker Compassionate Carer Constant Learner Imaginative Mind Effective Negotiator People Leader