Shu Juan

SHU JUAN, CHEONG Technical Content Developer PROFESSIONAL SUMMARY Experienced Technical Content Developer with over 5 years of expertise in writing, editing, and managing technical documentation in fast-paced tech environments. Skilled in content strategy, e-learning design, and stakeholder communication. Proven ability to collaborate cross-functionally with engineers and product managers to produce high-quality, user-friendly documentation. CONTACT WORK EXPERIENCE - Optimum Solutions (GovTech Singapore) Singapore Technical Content Developer -LinkedIn, portfolio July 2024 - Present Create and maintain the StackOps technical documentation. Collaborate with engineers and product managers to verify features and improve content clarity. Edit video recordings for documentation and workshops to improve user engagement. SKILLS Grab Singapore Technical Content Developer Writing & Editing: Technical writing, copyediting, proofreading, content strategy January 2021 – May 2024 Developed and edited technical documentation for internal teams. Managed public-facing blog content by copyediting engineering posts. Tools & Tech: Git, Markdown, HTML/CSS, Java Created e-learning modules for employee onboarding and training. Facilitated cross-team collaboration to ensure timely and accurate Content Development: E-learning design, course development, structured planning Soft Skills: Structured thinking, stakeholder management, collaboration documentation delivery. DBS Singapore Technical Content Developer May 2020 – January 2021 Created and maintained technical documentation within the bank. EDUCATION Bachelor of Science in Information Systems Singapore Management University 2013 - 2017 Planned and maintained technical content strategy and internal developer communications. Developed consistent brand voice for internal developer communities. Wrote and edited technical articles for internal newsletters. Tangspac (DBS Singapore) Technical Content Developer May 2019 – May 2020 Diploma in Business Information Technology Singapore Polytechnic 2010 - 2013 Created and maintained technical documentation within the bank. Supported internal developer community events and meetups. Contributed to internal communication initiatives and technical documentation.