Shruthi Ravishanker

SHRUTHI RAVISHANKER Phone: - | Email:-| LinkedIn: www.linkedin.com/in/shruthi-ravishanker | Nationality: Indian (Singapore PR) PROFESSIONAL SUMMARY A detailed oriented, organized and conscientious GIS graduate with skills include researching, organizing, reviewing, analysing and editing information with data from diverse sources. Competent with ArcGIS and QGIS and handling large volumes of complex GIS data for industry or government use. Talents include spatial analysis and preparing graphic representations. Reliable in completing accurate work according to specifications. SKILLS • • • • • • • Ease with Computers and Technology Strong Organizational Skills Research and Analytical Skills Spatial Analysis Data Collection Excellent public speaker G-Suite • • • • • • Basic Structured Query Language (SQL) & Python Geographic Information System (GIS) Systems Geospatial Data Analysis ArcGIS Mapping QGIS Self-Motivated, Flexible and Adaptable EDUCATION University at Buffalo, State University of New York Aug 2019- Aug 2022 Bachelor of Science - Geographic Information Science Cum Laude (Honors) Represented University at Buffalo as a GIS student showcase on SIM IT Day and SIM-UB Open Day 2022 Innova Junior College Arts and Humanities – ‘A’ Level Jan 2017- Dec 2018 EXPERIENCE Aureus Academy | Singapore Oct 2022- July 2023 Customer Service Executive • Described product and service details to customers to provide information on benefits and advantages of the company. • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat. • Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems. • Developed working relationships with internal and external customers while assisting with account management duties. • Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress • Assisted Centre Management Team (Centre Manager/General Manager) to plan and manage growth strategies in order to achieve monthly teacher targets assigned by the management for the assigned centre. • Maintained and achieved monthly closure rates of sales- enrolment targets and lead conversion rates for trial lessons • Assisted Centre and General Manager to ensure healthy centre growth at all times through excellent customer service that mitigates student turnover. Trescal Pte. Ltd | Singapore Apr 2019 – Jul 2019 Accounts Payable Administrative Assistant • Managed phone and email correspondence and handled incoming and outgoing mail and faxes. • Assisted co-workers and staff members with special tasks on daily basis. • Managed filing system entered data and completed other clerical tasks. • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. • Answered multi-line phone system and transferred callers to appropriate department or staff member. • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Trident Law Corporation | Singapore Nov 2018 – Nov 2018 Legal Intern • Performed legal and general research, drafting memoranda and correspondence. • Attended depositions and court proceedings and prepared summaries on cases. CO-CURRICULAR ACTIVITIES SIM Student Ambassador Feb 2021- August 2022 Member • Assisted with administrative duties in the SIM Education Fair such as helping prospective students with their applications, answering queries, and aiding prospective students. • Participated in Team bonding events and Training workshops to gain more knowledge on soft skills such as communication. • Participated in the International Buddy Program to help new international students integrate into the new college environment and guiding them in their administrative needs. • Provided campus tours for prospective students to allow them to explore college campus more easily. SIM Tamil Youth Society Oct 2021- August 2022 Member • Participated and contributed to team building and cultural events such as Oli 2021 Deepavali event, Magizh 2022 and Iyavu 2022. Innova Junior College Press Jun 2017- Dec 2018 Vice Editor in Chief • Assisted teachers with organizing CCA sessions and events, logistics and other administrative matters. • Collaborated with fellow reporters to contribute to the school’s yearbooks and bi-annual school magazines. • Penned articles about the school’s last student organized Teacher’s Day event in 2017, tips for stress management and interviewed college alumni for the school’s final yearbook in 2018. • Collaborated and supported Innova Junior College House Executive Committee by organizing a game booth for the 2018 Inter- House Games. • Achieved the Innova Junior College (IJC) Leadership Award (Merit) in 2018. Innova Confident Communicator (ICON) Program Member Feb 2017 – Dec 2018 • • • • Participated in workshops relating to effective communication and public speaking. Represented school in Young Men’s Christian Association (YMCA)’s Plain EnglishSpeaking Award (PESA) competition, emerging as a semi-finalist in 2017. Represented school in Anglo Chinese Junior College Orator’s Trophy in 2018. Collaborated and organized Confident Communication Workshop for Secondary One students from Christ Church Secondary School. COMMUNITY SERVICE Student Ambassadors Mid-Autumn Festival CSR Sept 17 2022 Alumni Volunteer • Involving elderly residents from YWCA in arts and crafts and celebrating mid-autumn festival at the Singapore Discovery Centre to gift them a joyous day of fun and laughter. Making a Christmas Rainbow Dec 2021-Dec 2021 Volunteer • Involving children with chronic illness from Club Rainbow in arts and crafts and distributing gifts to them to lift their spirits during the pandemic. Critical Thinkers Love Learning Program Jun 2018- Dec 2018 Volunteer • Collaborated with peers to design and execute a lesson for underprivileged children about Singapore’s heritage and games that developed the children’s teamwork and communication skills. Chingay Parade Singapore 2016 Feb 2016- Feb 2016 Hospitality Ambassador • Honed people skills to encourage excitement and participation in the audience.