Shruthi Doddamani

SHRUTHI DODDAMANI Floor No.2 House No. 130 4th main JP Nagar 3rd Phase Bangalore , Karnataka -Mob:- CAREER OBJECTIVE To seek a challenging career and to be a part of an organization where there is a sample of opportunity for growth and development and that offers security and Professional growth while being resourceful, innovative and flexible. SCHOLASTIC RECORD Degree / Diploma B.E P.U.C S.S.L.C College / University Field of Study K.S. Institute of Technology, Banglore Visvesvaraya Technological University, Belgaum(Discontinued from 5th semister) Telecommunication H.H.S.I.B Swamiji’s Higher Secondary, Edneer,Kerala Board Science M.S.C.H.S. Nirchal, Kerala Board General I am interested working in customer service (front office) because I believe Good customer service is when customer’s questions are answered satisfactorily and customer able to find what he was looking for or an even better version of what customer was seeking due to the service given. Professional Experience :- Last Organization: Ztech Manpower Services (Providing services to DIFC under Enova Facilities Management) Duration: 1st February 2018 to 16th November 2020 Designation: Administrative Receptionist Work Profile               Greet and welcome guests as soon as they arrive at the office. Direct visitors to the appropriate person and office. Answer, screen and forward incoming phone calls. Ensuring reception area is tidy and presentable, with all necessary stationery and material. Provides callers with information such as company address, directions to the company location, company website and other related information. Booking the meeting room and coordinating with office boy for appropriate arrangements. Preparing MOM. Receive, sort assign and distribute documents/deliveries. Maintaining office security by following safety procedures and controlling access via the reception desk (monitoring logbook, issuing visitor access card). Maintaining the record of all incoming documents using MS- Excel. Order front office supplies and keep inventory of stock. Coordinates the pick-up and delivery of couriers. Perform other clerical receptionist duties such as Filing, Scanning and Photocopying. Booking & Organizing Special Events on behalf of Office staff such as Birthdays, Team Lunch etc. Previous Organization: Amala Medical Center Duration: November 2017 to 31st January 2018. Designation: Front desk Executive Work Profile         Welcome and Greet patients and visitors, in person or on the telephone; answering or referring inquiries and transferring calls as required. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Handling medical emergency(calling ambulance, coordinating with hospitals) inform patients of medical office procedures and policy assist patients to complete all necessary forms and documentation including medical insurance ensure patient information is accurate including billing information schedule patient appointments, move patients through appointments as scheduled Taking Approvals from insurance companies through DHPO, Insurance portal or mail obtain external medical reports as required by medical professionals Issuing sick leave through DHA portal, notifying when needed Preparing necessary documents for outside Referral safeguard patient privacy and confidentiality maintain and manage patient records report statistics as required complete other clerical duties as assigned  maintain stock of forms and office supplies         Previous Organization: Overseas Distribution Services Duration: December 2014 to January 2016 (1 year) Designation: Receptionist Work Profile            Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensuring reception area is tidy and presentable, with all necessary stationery and material Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information Receive, sort and distribute daily mail/deliveries Maintaining office security by following safety procedures and controlling access via the reception desk (monitoring logbook, issuing visitor badges, issuing JAFZA gate pass) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Coordinates the pick-up and delivery of couriers Perform other clerical receptionist duties such as filing, photocopying and faxing Previous Organization: Mayatronicx Duration: 13th August 2012 to 30th July 2014. (2 Years) Designation: Administration Manager. Work Profile      Maintains office services by organizing office operations and procedures; controlling correspondence; reviewing and approving supply requisitions; assigning and monitoring clerical functions. Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. Completes operational requirements by scheduling and assigning employees; following up on work results. Skills:                   Customer service skills Organizing skills Typing skills Team building Analytical and problem solving skills Decision making skills Effective verbal and listening Communications skills Computer skills including the ability to spreadsheet and word processing programs at a highly proficient level Stress management skills Time management skill Telephonic Skills Prioritizing Administrative skills Information collection and management Planning and organizing Attention to detail Adaptability Confidentiality PERSONAL DETAILS SPOUSE NAME : Venugopla Perva Krishna DATE OF BIRTH : 20th March 1991 GENDER : Female MARTIAL STATUS : Married NATIONALITY : Indian LANGUAGES KNOWN : English, Kannada, Hindi, Malayalam HOBBIES : Reading, Writing, Craft Works etc. References : Available upon request DECLARATION I hereby declare that the above given information are true according to my knowledge and ability. Yours sincerely Place: Bangalore Date: Shruthi.D