Shrikant Yadav

Resume – SHRIKANT YADAV OBJECTIVE  To be in responsible position where I can noticeably contribute to an organizational growth, success and grow along with the organization ACADEMIC PROFILE Year Year of passing M.Com (Banking) 2010 B.Com H.S.C S.S.C Board / University Class Madurai University Second 2004 Mumbai University Second 2001 Maharashtra Board First 1999 Maharashtra Board First WORK EXPERIENCE Organization: Period: Present Title: JOB PROFILE Kotak Mahindra Bank June 2018 – Present Manager – Retail Assets (Retention – PAN INDIA) Manager – Retail Assets (Retention – PAN INDIA):        June 2018 to Present Plan, Create and Publish data to the higher management with the trigger points for potential foreclosure request Report monthly performance for the team against the budget and actual for Home loan and Loan Against property Share analysis on the reasons for customer requesting foreclosure with sales, operations and credit team to relook policies and work on product improvements if required Plan and strategize retention efforts for customers who are planning to move to some other banking institution Set up a phone meeting or personal meeting with the customers to address the issues the customer is facing while in relationship with the bank Offer a best fit to the customer in terms of Interest rate, customer service and other requirements like additional top up loan Take care of customer service request as part of retention effort and follow up for end to end customer satisfaction WORK EXPERIENCE Organization: Period: Present Title: JOB PROFILE Ocwen Loan Servicing, LLC January 2007 –May 17th 2017 Team Leader- Home Retention Home Retention Department Team Leader:              March 2012 to May 2017 Maintaining high motivational levels among the team members by building positive team spirit and competitive work environment Manage production qualitative and quantitative standards as per departmental and organizational goals Providing coaching and feedback to the team on timely basis to enhance performance and understanding to perform the job with high efficiency Discussing personal and professional goals with each individual and rendering support, training and know how’s in order to achieve the same Taking accountability from each individual and group to achieve the task on hand with utmost accuracy and required discipline Compliance Management as per Company/Investor and Governmentto ensure that quality is in check for every output delivered Coordinating with other departments to streamline the process and achieve quick resolution to customer’s concerns and reduce the turnaround time Training the team and department with process change or new process as and when required Handling executive/ombudsman level escalations and quickly provide resolution and a complete Root cause analysis to top level executives Providing plan of action and reporting process gaps to ensure all the processes and sub processes are compliant as per company and federal/state standards of America Conducting regular audits as per Company/Investor/Federal government requirements and reporting to higher management with the outcome Work of NPS (Net Promoter Score) and identify the areas of opportunity to ensure it is worked upon and Customer Satisfaction is delivered as per expectation Managing and supplying data as an when required to facilitate the training, L&D, Refreshers and other requirement as and when required for the Department  Key Achievements    Got awarded for the Best Team Leader for Quarter-1 2015 across India locations Amongst the Top 3 teams for year 2015 Conducting training for a batch transfer from Customer Service to Home Retention and equipping them with the knowledge required to handle the calls Selected to handle the pilot batch end to end transition for Ginnie Mae investor (Ginnie Mae - Government National Mortgage Association – GNMA) – October 2015–May 2017  Home Retention Consultant (Associate):   October 2007 to February 2012 Managing Highly delinquent customers with their mortgage by offering them solutions such as re-structuring of their loan Verifying customers Financial documents with KYC and Credit reports to judge the affordability and offer a right solution to the customer     Underwriting the possible restructure of the existing loan to make if more affordable for the customer and resolve the delinquency keeping in mind the company’s profitability and federal laws of United States of America Managing customer loan portfolio from end to end (from delinquency to current status) Meeting the specific performance requirements as per department standards Helping the team members and new heir to come up the learning curve with sharing best practices and providing help while they being on call Key Achievements   5 Times Silver star and 1 Gold star for the year 2011 Promoted as a Team Leader in year 2012 Associate – Performing Collections:     January 2007 to September 2007 Taking Inbound/outbound calls and helping customers with their queries and assisting them to make the payment on their account Selling Insurance and other mortgage related products to the customers Collecting on delinquent payments on early defaults and highly delinquent customers Offering a Repayment plan to fit the customer need and cure delinquency over a period of time Key Achievements   Promoted as Home Retention Consultant from associate and transferred to Home retention department Part of the team travelled to US for a pilot process training (2008) WORK EXPERIENCE Prior to Ocwen Organization: Period: Title: Mindcells Solutions Pvt Ltd November 2005–October 2006 Senior Executive - Quality JOB PROFILE    Taking Inbound/outbound calls to sell services offered such as Tucan Telecom & Dish TV ToAchieve the monthly targets set for both UK and US process that I was part off To Take Escalation and provide coaching and feedback to agents on soft skills and sales pitch Key Achievements  Promoted as a Senior Executive Quality in just 3 month being on the production floor WORK EXPERIENCE Prior to Ocwen Organization: AMI COMPUTER CONSULTANCY Period: Title: February 2005–October 2005 Executive – Data Processing (Air India) JOB PROFILE   To Update the System with the details of Frequent flyers based on the air tickets and boarding passes To aid and supply the data for the Air India Frequent flyers program Key Skills         Good communication, analytical and training skills Leadership skills, Performance Management skills Customer service skills Auditing and Compliance management skills Self-motivated to achieve 100% Quality &Performance standards Positive attitude & committed to work, can effectively manage time and priorities Proficient withMs-Excel,Ms-Word&Ms- PowerPoint Six Sigma White Belt with Aveta Business Institute Date: Place: Mumbai ShrikantYadav