Shreya Pandey

Shreya Pandey- - Ambikapur, Chhattisgarh Shreya Pandey Profile Dedicated and detail-oriented aspiring Virtual Assistant and Customer Support professional with a background in Computer Science. Skilled at handling data with accuracy and confidentiality. Strong communication skills, highly organized, and proficient in tools like Google Workspace, Excel, and task management platforms. Fluent in English, available for full-time remote roles, and committed to providing timely, high-quality support. Ready to support teams and clients across global time zones. Education Master Of Technology in Computer Engineering, Parul Institute of Engineering And Technology, Parul University. 7.94 CGPA Bachelor Of Technology in Computer Science Engineering, Parul Institute of Engineering And Technology, Parul University. 7.50 CGPA 2024 – Present Vadodara 2019 – 2023 Vadodara Higher Secondary Certificate, S.R.S High School S.R.S High School. 78% 2018 Secondary School Certificate, Holy Cross Convent Senior Secondary School. 6.4 CGPA 2016 Skills Administrative & Support Skills Calendar Management Email & Inbox Management Data Entry & Data Organization Internet Research Document Preparation (Docs, Sheets, PDFs) • • • • • Technical & Tool-Based Skills Google Workspace Microsoft Office Task Management Tools Zoom, Slack, Microsoft Teams Basic CRM Knowledge Canva • • • • • • Communication & Interpersonal Written & Verbal Communication Active Listening English Fluency • • • Remote Work Skills Time Management Self-Motivation & Discipline Attention to Detail Multitasking Adaptability & Fast Learner • • • • • Courses Introduction to Artificial Intelligence Simplilearn 09/2022 Introduction to Cloud Computing Infosys Springboard 11/2022 Programming for Everybody Coursera (University of Michigan) 09/2021 Projects Chatbot Song Recommendation System Developed a Machine Learning-based chatbot to recommend songs based on user emotions. Utilized IBM Tone Analyzer to analyze user input and detect emotional state via natural language processing. Integrated Last.fm API to fetch song recommendations that match the user's mood. Designed the application using Anvil for a web-based, interactive user experience. Enabled personalized playlist generation by combining sentiment analysis with real-time API data. 2022 – 2023 • • • • • Certificate Service Before Self- Indian Armed Forces Participated on "Service Before Self- Indian Armed Forces" at Technical Events cellin association with Armed Force Motivational Cell, Parul University The Fundamentals of Digital Marketing Certified in "The Fundamentals of Digital Marketing by Google Digital Unlocked". Internship Core Java Programming, HawksCode Gained hands-on experience in structured programming, problem-solving, and documentation—skills transferable to client support and virtual assistance. 04/2022 – 05/2022 Achievements National Service Scheme(NSS) By Government of India, Parul Institute of Engineering and Technology 2019 – 2022 Vadodara Rotract Club Member Parul University 2019 – 2021 Vadodara GRE (Graduate Record Examinations) Verbal Reasoning: 152/170 Quantitative Reasoning: 158/170 Analytical Writing: 3.0/6 10/2022 OVERALL: 313 OUT OF 340 Declaration I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. Shreya Pandey